Service Advisor: Elevate Customer Experience & Growth

Russ-Darrow-Group-; West Bend (WI); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive pay

Full benefits package

401k with company match

HSA with company contribution

PTO from day one

Growth and advancement opportunities

Continuous training and development

Job summary

Russ Darrow Nissan of West Bend is seeking a motivated Service Advisor to schedule service work and upsell needed services in the service department. You will be the first-line contact, helping customers with vehicle needs and estimates.

The role emphasizes strong customer relations, sales ability, and reliable follow-through to ensure a positive service experience for our customers in West Bend, WI.

Qualifications

• Must be a top performer willing to go above and beyond for customers.
• Must have at least 1 year experience in automobile service write ups.
• Self-motivated, organized and driven to succeed.
• Must possess valid driver's license.

Responsibilities

• Greet customers promptly and obtain customer and vehicle information.
• Clearly report all vehicle symptoms as described by the customer.
• Determine and recommend needed maintenance based on age, mileage and history.
• Prepare a complete and accurate labor and parts estimate.
• Establish follow-up time and monitor progress of each vehicle.
• Verify that final invoice matches work performed and communicate charges to customers.

Job description

Russ Darrow Nissan of West Bend is seeking a motivated Service Advisor to schedule service work and upsell needed services in the service department. You will be the first-line contact, helping customers with vehicle needs and estimates.

The role emphasizes strong customer relations, sales ability, and reliable follow-through to ensure a positive service experience for our customers in West Bend, WI.