Automotive Service Concierge

CarMax; Sterling (VA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Training and career development

Diversity and inclusion initiatives

Recognized work culture

Job summary

A leading used car retailer in Sterling, Virginia is seeking an individual to deliver exceptional customer service as a liaison between customers and service technicians. Responsibilities include greeting customers, documenting their concerns, creating repair orders, and managing payments. Ideal candidates will demonstrate outstanding communication skills and work effectively in a fast-paced environment. The position requires flexibility with shifts and adherence to operational standards.

Qualifications

• Demonstrate exceptional interpersonal skills.
• Read, interpret, and transcribe data accurately.
• Ability to work in a fast-paced environment.

Responsibilities

• Meet and greet customers with empathy.
• Document customer concerns accurately.
• Create repair orders and route work to technicians.
• Consult with customers on needed repairs.
• Collect service payments and manage cash.

Skills

Exceptional customer service skills

Active listening skills

Intermediate computer skills

Excellent communication skills

Job description

A leading used car retailer in Sterling, Virginia is seeking an individual to deliver exceptional customer service as a liaison between customers and service technicians. Responsibilities include greeting customers, documenting their concerns, creating repair orders, and managing payments. Ideal candidates will demonstrate outstanding communication skills and work effectively in a fast-paced environment. The position requires flexibility with shifts and adherence to operational standards.