Service Concierge: Elevate Auto Customer Experience

Victory Automotive Group; Michigan; On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical Benefits

Paid Vacation

401(k) with Company Match

Job summary

Victory Automotive Group is looking for a Service Concierge to manage the customer experience, ensuring satisfaction and loyalty. The ideal candidate will be proactive in communicating with customers and facilitating solutions to enhance their interactions. They should possess strong interpersonal and communication skills, as well as a background in a high-volume dealership.

This role offers competitive pay based on experience, medical benefits, and opportunities for advancement in a professional setting.

Qualifications

• Proven ability to think strategically and evaluate performance metrics to identify trends.
• Outgoing and upbeat personality that exhibits professionalism and dependability.
• Strong computer and internet skills.

Responsibilities

• Manage customer experience to facilitate satisfaction.
• Maintain communication with customers to eliminate problems.
• Develop action plans to rectify customer issues.

Skills

Interpersonal skills

Communication skills

Customer service

Organizational skills

Technological adeptness

Education

High school diploma or GED

Tools

Microsoft Office Suite

elead CRM system

Reynolds & Reynolds

Job description

Victory Automotive Group is looking for a Service Concierge to manage the customer experience, ensuring satisfaction and loyalty. The ideal candidate will be proactive in communicating with customers and facilitating solutions to enhance their interactions. They should possess strong interpersonal and communication skills, as well as a background in a high-volume dealership.

This role offers competitive pay based on experience, medical benefits, and opportunities for advancement in a professional setting.