Automotive Service Concierge & Front Desk Specialist

DARCARS Automotive Group; Silver Spring (MD); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Employee discounts on vehicle/purchase

Service/parts discounts

Internal career advancement

Community service opportunities

Job summary

DARCARS of Silver Spring is hiring an Automotive Service Cashier / Concierge to greet customers, direct them to the right department, and handle routine inquiries with a friendly, professional image.

The role requires strong communication, a customer-service mindset, and willingness to work evenings/weekends. Spanish is a plus; pre-employment background screening applies. Employee discounts and advancement opportunities are offered.

Qualifications

• Must be able to speak clearly and pleasantly on the telephone and convey the image of professionalism and competence to callers and in-person customers.
• Strong communication skills with both customers and DARCARS employees.
• Ability to speak multiple languages (Spanish) is a plus!
• Demonstrated commitment to customer service
• Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers
• Previous customer service experience preferred but not required
• Requires the ability to sit for long periods of time
• Be able to work in a fast-paced environment
• Be a team player
• Must be able to work a flexible schedule, evenings and weekends
• Must be able to pass pre-employment screen (background)
• Employee discounts on vehicle purchases, parts and service repairs
• Internal career advancement opportunities
• Opportunities to join our community service initiatives

Responsibilities

• Greet customers and determine the nature of their visit
• Direct customers to the correct department
• Answer basic customer inquiries and refer more extensive inquiries to the appropriate person
• Enter data into computer operated prospect tracking system
• Manage switch board
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the time they are put on hold
• Take thorough messages indicating the caller’s first and last name, company name if applicable, the time, and the message the caller wishes to leave
• Communicate messages to all appropriate parties in a timely manner
• Provide basic information to callers who have general inquiries
• Update and distribute company telephone roster when necessary
• Perform clerical duties and accounting duties as assigned by controller or GSM
• Other duties assigned by management
• Make transaction receiptsfor sale orservice department*if applicable

Skills

Customer service

Communication skills

Spanish language

Professional demeanor

Team player

Job description

DARCARS of Silver Spring is hiring an Automotive Service Cashier / Concierge to greet customers, direct them to the right department, and handle routine inquiries with a friendly, professional image.

The role requires strong communication, a customer-service mindset, and willingness to work evenings/weekends. Spanish is a plus; pre-employment background screening applies. Employee discounts and advancement opportunities are offered.