Automotive Service Advisor – Customer Experience Lead

Tamrox Automotive; Jackson, Northern (MI, KY); Hybrid; USD 38,000 - 56,000; Full time

Job summary

Tamrox Automotive in Michigan is seeking a Service Advisor who can greet customers, assess their needs, and ensure they receive outstanding service. You will be the face and voice of our shop, coordinating between customers and service technicians to craft accurate estimates and timely repairs.

The ideal candidate is 18+, has a high school diploma or GED, a valid driver's license, and a friendly, honest, and dependable attitude, with availability to work weekends and some holidays.

Qualifications

• Must be at least 18 years old.
• High school diploma or GED required.
• Valid driver's license required.
• Dependable, honest and outgoing.
• Ability to work weekends and some holidays.

Responsibilities

• Schedule appointments with customers.
• Ensure effective communication between service technicians and Tamrox Automotive customers.
• Inspect vehicles and accurately diagnosing problems.
• Provide estimates to customers based on parts and labor costs and deductibles, after verifying warranty coverage.
• Preparing accurate repair orders, detailing problems and approving repairs.
• Updating customers with any service recommendations made by service technicians.
• Maintaining and enhancing knowledge of automotive maintenance and repairs.

Skills

Scheduling

Customer communication

Automotive knowledge

Friendly demeanor

Education

High school diploma or GED

Job description

Tamrox Automotive in Michigan is seeking a Service Advisor who can greet customers, assess their needs, and ensure they receive outstanding service. You will be the face and voice of our shop, coordinating between customers and service technicians to craft accurate estimates and timely repairs.

The ideal candidate is 18+, has a high school diploma or GED, a valid driver's license, and a friendly, honest, and dependable attitude, with availability to work weekends and some holidays.