Automotive Service Concierge

Preferred Automotive & Tires Inc; Reno (NV); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Benefits package

Training and professional development

Career growth opportunities

Job summary

Preferred Automotive & Tires Inc in Reno, NV is seeking a friendly Customer Service Advisor to connect customers with our automotive service team. You will greet customers, explain services in plain language, coordinate with technicians, and keep customers informed from start to finish.

This full-time role offers hourly pay of $20.00–$25.00 with potential performance-based incentives and benefits. You don't need to be an expert on day one—bring a helpful, organized approach and a desire to learn.

Qualifications

• Excellent communication and listening skills.
• Ability to explain services in plain language.
• Professional, reliable and positive attitude.
• Strong organizational and time-management skills.

Responsibilities

• Greet customers in person, on the phone, or by email and ensure they feel heard.
• Explain recommended services, timelines, and costs clearly without jargon.
• Coordinate with technicians and managers to schedule and update appointments.
• Maintain accurate customer, vehicle, service, and appointment records.
• Follow up with customers to ensure satisfaction and resolve issues.

Skills

Customer service

Communication

Empathy

Multitasking

Organization

Driver's license

CRM knowledge

Scheduling

Tools

CRM software

Scheduling software

Job description

Preferred Automotive & Tires Inc in Reno, NV is seeking a friendly Customer Service Advisor to connect customers with our automotive service team. You will greet customers, explain services in plain language, coordinate with technicians, and keep customers informed from start to finish.

This full-time role offers hourly pay of $20.00–$25.00 with potential performance-based incentives and benefits. You don't need to be an expert on day one—bring a helpful, organized approach and a desire to learn.