Auto Service Concierge - Customer Care & Upsell

Valvoline Instant Oil Change; Indianapolis (IN); On-site; USD 23,763; Full time

Benefits offered by this job

Competitive weekly pay - $17.25 per hour

Paid on-the-job training

Flexible work schedule

Paid time off (PTO) and holiday pay

Medical and prescription drug coverage

Dental, vision, and 401(k) plans

In-house uniforms and tools

Tuition and certification assistance

50% discount on services

Job summary

A leading automotive service provider in Indianapolis seeks a Customer Service Advisor to create lasting impressions and build customer loyalty. You will communicate effectively with guests, utilizing product knowledge to present oil change options. No previous automotive experience is required as comprehensive training is provided. This role offers competitive pay at $17.25 per hour and a supportive work environment emphasizing diversity and inclusion.

Qualifications

• Ability to suggest additional services based on inspections.
• Strong communication skills for face-to-face interactions.
• Willingness to learn and grow within the company.
• Capable of lifting up to 50 pounds and working hands-on.
• Ability to work in non-climate-controlled environments.

Responsibilities

• Create lasting impressions and loyal customers.
• Communicate product knowledge effectively to guests.
• Prepare to become an expert in company services.

Skills

Effective interpersonal and oral communication skills

Comfortable suggesting additional services

Eagerness to learn and grow

Bilingual: English/Spanish

Ability to lift up to 50 pounds

Mobility for hands-on work

Job description

A leading automotive service provider in Indianapolis seeks a Customer Service Advisor to create lasting impressions and build customer loyalty. You will communicate effectively with guests, utilizing product knowledge to present oil change options. No previous automotive experience is required as comprehensive training is provided. This role offers competitive pay at $17.25 per hour and a supportive work environment emphasizing diversity and inclusion.