Service Advisor

Cadillac Limited; Baton Rouge, Northern (LA, KY); Hybrid; USD 35,000 - 52,000; Full time

Benefits offered by this job

Competitive Compensation

401K With Company Match

Vision / Dental / Health Insurance

Bonus Incentives

Paid Training

Great Culture

Promote From Within

Job summary

Gerry Lane Enterprises in Baton Rouge, LA is seeking a Service Advisor to manage the customer experience in the service lane. You will greet vehicle owners, explain repair processes, and coordinate with technicians to ensure timely, courteous service.

The role welcomes newcomers to automotive service with prior customer service, retail, or hospitality experience. Competitive pay, great culture, and opportunities for growth are offered.

Qualifications

• Strong organizational and customer-facing skills.
• Ability to collaborate and work well with others.
• Excellent time management and communication abilities.
• Professional appearance and demeanor.
• Clean driving record and willingness to pass background/drug screening.

Responsibilities

• Oversee flow of Service Lane ensuring prompt, courteous service.
• Own the customer's experience by completing related tasks for a positive impression.
• Provide concierge support for owner inquiries, phone or in person.
• Ensure daily technician time is efficiently allocated to service customers.
• Communicate effectively with customers and staff to deliver positive experiences.

Skills

Organized

Friendly personality

Teamwork

Time management

Excellent communication

Professional appearance

Background check & drug screen willing

Job description

As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.

At Gerry Lane Enterprises, we strive to make every customer a customer for life. Our Louisiana dealerships have been proudly serving the Baton Rouge areas for many years. Our promise is to keep delivering the same top-notch service and value that our community has come to expect from all of our dealerships through the years.

Are you looking for a job that combines competitive pay with good culture? Have you been considering the automotive industry but don't know how to break in? Are you passionate about delivering a unique customer experience that creates a memorable and outstanding impression? If you answered yes to any of these questions, we want to talk to you.

What We Offer:

• Competitive Compensation
• 401KWith Company Match
• Vision / Dental / Health Insurance
• Bonus Incentives
• Paid Training
• Great Culture
• Promote From Within!

Responsibilities

• Oversee flow of Service Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Communicate effectively with customers and staff to deliver positive customer experiences

Qualifications

• Organized and friendly personality
• Demonstrated ability to work well with others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance.
• Clean driving record
• Willing to submit to a pre-employment background check & drug screen