Service Advisor

Gerry-Lane-Cadillac; Louisiana (MO); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

401K match

Health insurance

Bonus incentives

Paid training

Great culture

Promote from within

Job summary

Gerry Lane Cadillac seeks a Service Advisor to own the customer experience in the service lane. You will be the first contact, explaining repair processes and coordinating technician scheduling while delivering warm, professional service.

We welcome candidates from customer service or hospitality backgrounds. Competitive pay, benefits, and opportunities for growth are offered at our Baton Rouge dealership.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to work well with others.
• Strong time management skills.
• Excellent communication with customers.
• Professional, well-groomed appearance.
• Clean driving record.
• Willing to submit to pre-employment background check and drug screen.

Responsibilities

• Oversee flow of Service Lane. Ensure customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience and complete tasks to leave a positive impression.
• Provide concierge support for owner inquiries, via phone or in person.
• Ensure daily technician time is utilized to service customers.

Skills

Organized

Teamwork

Time management

Communication

Professional appearance

Clean driving record

Background check

Job description

As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.

At Gerry Lane Enterprises, we strive to make every customer a customer for life. Our Louisiana dealerships have been proudly serving the Baton Rouge areas for many years. Our promise is to keep delivering the same top-notch service and value that our community has come to expect from all of our dealerships through the years.

Are you looking for a job that combines competitive pay with good culture? Have you been considering the automotive industry but don't know how to break in? Are you passionate about delivering a unique customer experience that creates a memorable and outstanding impression? If you answered yes to any of these questions, we want to talk to you.

What We Offer:

• Competitive Compensation
• 401KWith Company Match
• Vision / Dental / Health Insurance
• Bonus Incentives
• Paid Training
• Great Culture
• Promote From Within!

Responsibilities

• Oversee flow of Service Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Communicate effectively with customers and staff to deliver positive customer experiences

Qualifications

• Organized and friendly personality
• Demonstrated ability to work well with others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance.
• Clean driving record
• Willing to submit to a pre-employment background check & drug screen