Automotive Service Concierge

Bert Ogden Auto Group; Harlingen (TX); On-site; USD 42,000 - 70,000; Full time

Job summary

Bert Ogden Auto Group is seeking a Service Advisor to schedule service work and promote needed maintenance to customers. You will greet customers, determine the nature of mechanical problems, and explain the value of following manufacturers' specifications using maintenance menus.

You will follow up on repair orders, inform customers about changes in estimates or time promised, and handle inquiries about in-process work. Strong communication skills are essential.

Qualifications

• General knowledge of mechanical operations.
• Sales experience preferred.
• Excellent oral and written communication skills.

Responsibilities

• Greet customers in a timely, friendly and communicate to determine the nature of the mechanical problem.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications, using maintenance menus.
• If additional work is needed, explain the details to the customers, including the additional cost and time consideration.
• Follow up progress of each repair order during the day. Contact customers by telephone regarding changes in the estimate or time promised. Record changes on repair order in approved fashion.
• Handle telephone inquiries regarding work in process & appointments and return phone calls promptly. Deliver vehicles to customers and answer any questions.

Skills

Mechanical knowledge

Sales experience

Oral and written communication

Job description

Bert Ogden Auto Group is seeking a Service Advisor to schedule service work and promote needed maintenance to customers. You will greet customers, determine the nature of mechanical problems, and explain the value of following manufacturers' specifications using maintenance menus.

You will follow up on repair orders, inform customers about changes in estimates or time promised, and handle inquiries about in-process work. Strong communication skills are essential.