BERT OGDEN BUICK GMC SERVICE ADVISOR

Fiestachevy; Edinburg (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading automotive retailer in Edinburg, Texas is seeking a Service Advisor to interact with customers and ensure their automotive needs are met. Responsibilities include handling customer communications, accurately documenting service requests, and coordinating vehicle deliveries. Candidates should possess strong automotive knowledge and customer service skills. This role emphasizes teamwork and attention to detail.

Qualifications

• Must have a valid driver’s license and a safe driving record.
• Must be at least 21 years old.
• Must pass a drug test and background screening.

Responsibilities

• Answer phone calls and emails to address customer concerns.
• Accurately record issues into the Dealer Management System.
• Communicate estimated completion time and follow up with customers.

Skills

Knowledge of automotive repair techniques

Customer service skills

Attention to detail

Ability to follow instructions

Teamwork

Tools

Dealer Management System

MS Office

Automotive test equipment

Job description

Description

BERT OGDEN BUICK GMC SERVICE ADVISOR

Service Advisor Responsibilities

• Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention
• Return missed phone calls, emails, from customers
• Determine if technical solution can be resolved over the phone; escape immediately to Shop Foreman / Service Manager to provide immediate attention
• Accurately record issues and data into Dealer Management System. Attention to detail critical
• Conduct Transactions w/ system; walk customer through correction and provide summary
• Communicate estimated completion time, regular updates and follow through on each customer vehicle
• Coordinate the detail of every vehicle prior to delivery
• Coordinate the delivery time or pick up with each customer
• Follow up with Customer on services provided; ensure they are satisfied with the work performed
• Performs other duties as requested

Requirements

• Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
• Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment
• Understanding of basic automotive techniques related to repair and servicing of automobiles
• Ability to follow oral and written instructions with attention to detail
• Willingness to learn new and innovative automotive technologies
• Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
• Perform detailed daily record keeping and reporting
• Effectively handle multiple priorities, organize workload, and meet deadlines
• Work in a team-based environment and achieve common goal
• Dealer Management System(s), Outlook, and MS Office

Qualifications

• Must have and maintain a valid driver’s license and an acceptable and safe driving record.
• Must be 21 years old or older.
• Must be able to pass a drug test screening.
• Must be able to pass a background screening check.

BERT OGDEN IS AN EQUAL OPPORTUNITY EMPLOYER