Automotive Service Advisor - Customer Experience Pro

Bergey's; Souderton (Montgomery County); On-site; USD 64,000 - 86,000; Full time

Benefits offered by this job

Vacation and PTO time

Paid Holidays

401k with profit sharing

Medical, Dental and Vision insurance

Employee Assistant Program

FSA and HSA Plans

Life Insurance

Opportunities for Advancement

Paid Training

Employee Referral Program

Employee Discount

Job summary

Bergey's Buick GMC Souderton, PA is seeking a Service Advisor to bridge customers and the service team. This role emphasizes customer service excellence and clear communication to ensure satisfaction.

The position requires 3-5 years of experience, a strong service mindset, and proficiency with computers. You will greet customers, collect vehicle data, and prepare repair orders with clear estimates. Bergey's offers career growth and a competitive benefits package.

Qualifications

• 3-5 years' experience in service/advisory role.
• Ambition to provide outstanding customer service.
• Ability to interact effectively with others in difficult situations.
• Competence in written and verbal communication.
• Desire to learn and evolve customer focus processes.
• Proficiency with computers and new software.
• High School Diploma or GED.
• Valid Driver's License.
• Successful completion of pre-employment background checks and drug screening.

Responsibilities

• Communicate with customers about warranty claims.
• Monitor warranty schedules and posting credits.
• Advise customers about necessary service for routine maintenance.
• Help identify mechanical problems by questioning the customer or road test.
• Prepare repair orders with time, cost and labor estimates.
• Explain work performed and charges to customers.
• Schedule service appointments and obtain customer and vehicle data.
• Greet customers and obtain vehicle information; test drive as needed.

Skills

Customer service

Communication

Computer skills

Driver's license

Education

High School Diploma or GED

Job description

Bergey's Buick GMC Souderton, PA is seeking a Service Advisor to bridge customers and the service team. This role emphasizes customer service excellence and clear communication to ensure satisfaction.

The position requires 3-5 years of experience, a strong service mindset, and proficiency with computers. You will greet customers, collect vehicle data, and prepare repair orders with clear estimates. Bergey's offers career growth and a competitive benefits package.