Auto Service Advisor: Customer-Focused & Trusted

Auto Service; Opelika (AL); On-site; USD 32,000 - 46,000; Full time

Job summary

Whitt's Auto Service Center in Opelika, AL is seeking a Service Writer to be the face and voice of the shop, handling customer needs and communicating service options clearly.

You will schedule appointments, convey repair estimates, coordinate with technicians, and ensure accuracy of repair orders while upholding ethical standards.

Candidates should be 18+, have a high school diploma or GED, a valid driver's license, and a dependable, friendly demeanor, with weekend availability.

Qualifications

• Experience interacting with customers and understanding their needs.
• Knowledge of automotive services is preferred.
• Must be at least 18 years old and have a valid driver's license.

Responsibilities

• Scheduling appointments with customers.
• Ensuring effective communication between service technicians and Whitt's Auto Service Center customers.
• Inspecting vehicles and accurately diagnosing problems
• Providing estimates to customers based on parts and labor costs and deductibles, after verifying warranty coverage
• Preparing accurate repair orders, detailing problems and approving repairs
• Updating customers with any service recommendations made by service technicians
• Maintaining and enhancing knowledge of automotive maintenance and repairs
• Available to work weekends and some holidays

Skills

Customer service

Communication

Scheduling

Reliability

Education

High school diploma or GED

Job description

Whitt's Auto Service Center in Opelika, AL is seeking a Service Writer to be the face and voice of the shop, handling customer needs and communicating service options clearly.

You will schedule appointments, convey repair estimates, coordinate with technicians, and ensure accuracy of repair orders while upholding ethical standards.

Candidates should be 18+, have a high school diploma or GED, a valid driver's license, and a dependable, friendly demeanor, with weekend availability.