Automotive Service Concierge

Motor Inn Auto Group; Carroll (IA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical and Dental

401K Plan

Paid time off and vacation

Growth opportunities

Paid Training

Employee vehicle purchase plans

Family owned and operated

Long term job security

Health and wellness

Flexible Work Schedule

Saturday Lunches

Discounts on products and services

Job summary

Motor Inn Auto Group in Carroll, IA is seeking a Service Advisor who will own the customer experience in the service lane. You are the first point of contact and will be versed in product offerings, inventory needs, technician scheduling and customer service.

You can join even if new to automotive, with background in customer service, retail, hospitality or restaurant environments. We value friendly, professional reps who aim to build lasting relationships with our customers.

Qualifications

• Experience in customer service or related industry preferred.
• Ability to manage others and oversee workflow.
• Excellent communication with customers.
• Demonstrated time management skills.
• Pre-employment background check and drug screen required.
• Clean driving record.

Responsibilities

• Oversee flow of Drive Lane, ensuring prompt, courteous, and effective service.
• Take ownership of the customer's experience by completing assignments that leave a positive impression for the dealership.
• Provide concierge support for all owner inquiries, in person or by phone.
• Ensure daily technician time is effectively allocated to service customers.
• Distribute work between technicians efficiently.

Skills

Customer service

Communication skills

Time management

Team leadership

Organizational skills

Professional appearance

Job description

Motor Inn Auto Group in Carroll, IA is seeking a Service Advisor who will own the customer experience in the service lane. You are the first point of contact and will be versed in product offerings, inventory needs, technician scheduling and customer service.

You can join even if new to automotive, with background in customer service, retail, hospitality or restaurant environments. We value friendly, professional reps who aim to build lasting relationships with our customers.