Automotive Service Concierge | Growth & Flexible Schedule

Motor Inn of Carroll; Carroll (IA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical and Dental

401K Plan

Paid time off and vacation

Growth opportunities

Paid Training

Employee vehicle purchase plans

Family owned and operated

Long term job security

Health and wellness

Flexible Work Schedule

Saturday Lunches

Discounts on products and services

Job summary

Motor Inn Auto Group in Carroll, IA is seeking a Service Advisor who will be the first point of contact in the service lane, guiding customers through the repair process and coordinating with technicians. This role emphasizes customer service, clear communication, organization, and a friendly appearance, with responsibilities to oversee drive lane flow and ensure prompt, courteous service.

We offer medical and dental, 401(k) plan, paid time off, training, and growth opportunities, with a

Qualifications

• Experience in customer service or retail; hospitality background welcome.
• Excellent communication and interpersonal skills.
• Ability to manage time and multitask in a fast-paced environment.

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

Skills

Customer service excellence

Effective communication

Team coordination

Organized

Professional appearance

Job description

Motor Inn Auto Group in Carroll, IA is seeking a Service Advisor who will be the first point of contact in the service lane, guiding customers through the repair process and coordinating with technicians. This role emphasizes customer service, clear communication, organization, and a friendly appearance, with responsibilities to oversee drive lane flow and ensure prompt, courteous service.

We offer medical and dental, 401(k) plan, paid time off, training, and growth opportunities, with a