Automotive Service Business Development Center Representative

Lancaster-County-Motors; Lancaster (Lancaster County); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Consistent Monday–Friday schedule (no週

Team-focused environment

Full-Time

Job summary

Lancaster County Motors Subaru is seeking a Service BDC Representative to be the first point of contact for customers, booking service appointments, answering questions, and ensuring no opportunity slips through the cracks.

You will handle calls and emails, follow up on missed visits and leads, keep the scheduling system organized, and work with the service team to resolve customer concerns in a friendly, proactive manner.

Qualifications

• Excellent customer service and communication skills.
• Ability to stay organized and follow through.
• Comfortable using a computer.
• Must have a valid driverflicense.

Responsibilities

• Answering incoming calls and booking service appointments
• Following up with customers (missed visits, reminders, leads)
• Helping customers get the answers they need
• Keeping everything organized in our scheduling system
• Jumping in to resolve concerns or getting the right person involved

Skills

Customer service

Communication

Computer skills

Valid drivers license

Organizational skills

Tools

Scheduling system

Job description

Automotive Service Business Development Center Representative

Category Service

Description

Service BDC Rep – Help Keep Our Shop Busy! ??

Love talking to people and staying organized? Join our team and help keep our service department running strong! As our Service BDC Rep, you’ll be the first point of contact for customers—setting appointments, answering questions, and making sure no opportunity slips through the cracks.

What You’ll Be Doing:

• Answering incoming calls and booking service appointments
• Following up with customers (missed visits, reminders, leads)
• Helping customers get the answers they need
• Keeping everything organized in our scheduling system
• Jumping in to resolve concerns or getting the right person involved

Position Requirements

You’ll Be a Great Fit If You:

• Are friendly, upbeat, and love helping people
• Have strong communication skills (phone + email)
• Stay organized and follow through
• Are comfortable using a computer
• Have a valid driver’s license

Perks:

Consistent Monday–Friday schedule (no weekends!)

Team-focused environment

Hours: 7:30 AM – 5:00 PM

Full-Time/Part-Time Full-Time

Open Date 9/14/2026

Location Lancaster County Motors Subaru

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.