Automotive Service BDC Specialist — Growth & Premium Brand

McGrath Automotive Group; Morton Grove (IL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Exciting earning potential

Career growth opportunities

Supportive team environment

Training & development

Represent a premium brand

Make a real impact

Job summary

McGrath Acura of Morton Grove is seeking a motivated Automotive Service BDC Representative to join our team in Morton Grove, IL. You will handle calls, emails, and texts from service customers, schedule and confirm appointments, and proactively reach out for maintenance needs to keep the service department running smoothly.

You’ll build relationships, maintain accurate records in our CRM, and collaborate with service advisors to ensure a positive customer experience.

Responsibilities

• Handle inbound and outbound calls, emails, and text messages from service customers.
• Schedule, confirm, and manage service appointments to help maximize shop productivity.
• Proactively contact customers regarding recommended maintenance, overdue services, and upcoming service needs.
• Follow up with customers who have missed or canceled appointments to get them rescheduled.
• Respond promptly and professionally to online service inquiries.
• Build lasting relationships with customers by providing friendly, knowledgeable, and attentive service.
• Maintain accurate customer records and appointment information in our CRM and scheduling systems.
• Work closely with service advisors, management, and other team members to ensure a seamless customer experience.
• Meet and exceed individual and departmental appointment-setting and customer satisfaction goals.

Job description

McGrath Acura of Morton Grove is seeking a motivated Automotive Service BDC Representative to join our team in Morton Grove, IL. You will handle calls, emails, and texts from service customers, schedule and confirm appointments, and proactively reach out for maintenance needs to keep the service department running smoothly.

You’ll build relationships, maintain accurate records in our CRM, and collaborate with service advisors to ensure a positive customer experience.