Automotive Service BDC Representative

McGrath Automotive Group; Morton Grove (IL); Sur place; USD 21 000 - 30 000; Plein temps

Avantages offerts par ce poste

Exciting earning potential

Career growth opportunities

Supportive team environment

Training & development

Represent a premium brand

Make a real impact

Résumé du poste

McGrath Acura of Morton Grove is seeking a motivated Automotive Service BDC Representative to join our team in Morton Grove, IL. You will handle calls, emails, and texts from service customers, schedule and confirm appointments, and proactively reach out for maintenance needs to keep the service department running smoothly.

You’ll build relationships, maintain accurate records in our CRM, and collaborate with service advisors to ensure a positive customer experience.

Responsabilités

• Handle inbound and outbound calls, emails, and text messages from service customers.
• Schedule, confirm, and manage service appointments to help maximize shop productivity.
• Proactively contact customers regarding recommended maintenance, overdue services, and upcoming service needs.
• Follow up with customers who have missed or canceled appointments to get them rescheduled.
• Respond promptly and professionally to online service inquiries.
• Build lasting relationships with customers by providing friendly, knowledgeable, and attentive service.
• Maintain accurate customer records and appointment information in our CRM and scheduling systems.
• Work closely with service advisors, management, and other team members to ensure a seamless customer experience.
• Meet and exceed individual and departmental appointment-setting and customer satisfaction goals.

Description du poste

WE'RE HIRING! Automotive Service BDC Representative

McGrath Acura of Morton Grove | Morton Grove, IL

Turn Your Communication Skills Into a Rewarding Career. Join a Team That Drives Success!

Are you outgoing, motivated, and passionate about delivering exceptional customer service? Do you enjoy connecting with people, staying organized, and working in a fast-paced environment where your efforts make a difference?

McGrath Acura of Morton Grove is looking for enthusiastic, customer-focused Service Business Development Center (BDC) Representatives to join our growing team!

We're looking for more than someone who can answer phones. We want motivated individuals who can build relationships, create a positive customer experience, and help keep our service department running at its best.

Whether you have automotive experience or come from a customer service, call center, or hospitality background, this could be the career opportunity you've been looking for!

Why You'll Love Working With Us

• Exciting Earning Potential: Work in a goal-oriented environment where your hard work and dedication can help you succeed.

• Career Growth Opportunities: Get your foot in the door with a respected automotive dealership and build a long-term career.

• Supportive Team Environment: Join a motivated team that values teamwork, accountability, and success.

• Training & Development: Gain valuable automotive knowledge while sharpening your communication and customer service skills.

• Represent a Premium Brand: Be part of the Acura experience, where quality, luxury, and customer satisfaction come first.

• Make a Real Impact: Play an essential role in customer retention, service department growth, and overall dealership success.

What You'll Be Doing

• Handle inbound and outbound calls, emails, and text messages from service customers.

• Schedule, confirm, and manage service appointments to help maximize shop productivity.

• Proactively contact customers regarding recommended maintenance, overdue services, and upcoming service needs.

• Follow up with customers who have missed or canceled appointments to get them rescheduled.

• Respond promptly and professionally to online service inquiries.

• Build lasting relationships with customers by providing friendly, knowledgeable, and attentive service.

• Maintain accurate customer records and appointment information in our CRM and scheduling systems.

• Work closely with service advisors, management, and other team members to ensure a seamless customer experience.

• Meet and exceed individual and departmental appointment-setting and customer satisfaction goals.

What Makes You a Great Fit?

• You have a positive attitude, strong work ethic, and a desire to succeed.

• You're friendly, confident, and comfortable communicating with customers over the phone.

• You enjoy working toward goals and take pride in your accomplishments.

• You're organized, detail-oriented, and able to multitask in a busy environment.

• You have excellent communication, listening, and problem-solving skills.

• You're dependable, punctual, and committed to delivering outstanding customer service.

• You're comfortable using computers, scheduling software, and CRM systems.

• Previous automotive service BDC, dealership, call center, or customer service experience is a plus.

• Automotive experience is preferred but not required. We're willing to invest in the right attitude and work ethic!

More Than Just Answering Phones — You're the Voice of Our Service Department!

At McGrath Acura of Morton Grove, our Service BDC Representatives are an important part of our dealership's success. You're often the first point of contact for our customers, and your ability to create a welcoming, professional, and helpful experience makes all the difference.

We believe in recognizing individuals who bring enthusiasm, dedication, and a team-first mentality to work every day.

If you're looking for an opportunity to grow professionally, develop valuable skills, and be part of a team that takes pride in what they do, we want to hear from you!