Automotive Service BDC Specialist – Growth & Customer Care

McGrath Acura of Morton Grove; Morton Grove (IL); On-site; USD 21,000 - 30,000; Full time

Job summary

McGrath Acura of Morton Grove is hiring an Automotive Service BDC Representative to handle inquiries, schedule service appointments, and follow up with customers across calls, emails, and texts. The role emphasizes building relationships and delivering a high level of customer service within a fast-paced dealership environment.

Automotive experience is preferred but not required; training and a supportive team await the right attitude and work ethic.

Qualifications

• Outgoing, motivated, and customer-focused with a strong work ethic.
• Ability to handle inbound/outbound calls and emails professionally.
• Familiarity with CRM systems and scheduling tools is a plus.
• Experience in automotive service, dealership, call center, or customer service is helpful.

Responsibilities

• Handle inbound and outbound calls, emails, and text messages from service customers.
• Schedule, confirm, and manage service appointments to maximize shop productivity.
• Proactively contact customers regarding maintenance and upcoming service needs.
• Follow up with customers to reschedule missed or canceled appointments.
• Respond promptly to online service inquiries and maintain CRM records.
• Collaborate with service advisors and team to ensure a seamless experience.
• Meet and exceed appointment-setting and customer-satisfaction goals.

Skills

Customer service

Communication

Phone etiquette

CRM software

Scheduling software

Tools

CRM systems

Scheduling software

Job description

McGrath Acura of Morton Grove is hiring an Automotive Service BDC Representative to handle inquiries, schedule service appointments, and follow up with customers across calls, emails, and texts. The role emphasizes building relationships and delivering a high level of customer service within a fast-paced dealership environment.

Automotive experience is preferred but not required; training and a supportive team await the right attitude and work ethic.