Service BDC Specialist — Growth, Earning Potential & Impact

Mcgrath-Acura-of-Morton-Grov; Morton Grove (IL); On-site; USD 21,000 - 34,000; Full time

Job summary

McGrath Acura of Morton Grove is seeking courteous Service BDC Representatives to join our busy service department. You will handle inbound and outbound calls, emails, and text messages to keep our service scheduling on track while delivering an exceptional customer experience.

If you have strong communication, organization, and reliability, you can grow with a premium brand and a supportive team. Automotive experience is a plus, but attitude and work ethic are what we value most.

Qualifications

• Excellent communication and listening skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Proven customer-service orientation with a friendly demeanor.

Responsibilities

• Handle inbound and outbound calls, emails, and text messages from service customers.
• Schedule, confirm, and manage service appointments to maximize shop productivity.
• Proactively contact customers regarding maintenance and upcoming service needs.
• Follow up with customers to reschedule missed or canceled appointments.

Skills

Phone skills

CRM software

Customer service

Scheduling software

Multitasking

Tools

CRM systems

Job description

McGrath Acura of Morton Grove is seeking courteous Service BDC Representatives to join our busy service department. You will handle inbound and outbound calls, emails, and text messages to keep our service scheduling on track while delivering an exceptional customer experience.

If you have strong communication, organization, and reliability, you can grow with a premium brand and a supportive team. Automotive experience is a plus, but attitude and work ethic are what we value most.