Johnson Automotive - Full-Time Service BDC Representative

Johnson Automotive; North Carolina; On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid vacation after six months

Life insurance and disability

401(k) with company match

Employee discounts on vehicles, parts,

Advancement opportunities

Competitive pay

Job summary

Johnson Automotive is seeking a Full-Time Service BDC Representative to handle inbound service calls and email leads, schedule appointments, and manage internet leads. The role is based at the Johnson Lexus of Raleigh corporate offices on Capital Blvd and requires CDK experience and strong communication skills.

You will maintain the customer database, stay informed on features and accessories, and support service advisors while upholding high satisfaction standards.

Qualifications

• Minimum 1 year of Automotive Service BDC experience.
• Proficient with Microsoft Office, and Xtime, a plus!
• CDK experience (Required)
• Professional appearance and strong written and verbal communication skills
• Have the ability to work both independently and as part of a team
• Must be able to multi-task
• All offers contingent upon satisfactory completion of E-Verify, Background, Drug, and Motor Vehicle Report testing and reports.

Responsibilities

• Answer inbound service calls and email leads.
• Respond to and manage Internet service leads.
• Schedule service appointments and liaise with Service Advisors.
• Maintain and update notes in the customer database.
• Communicate benefits of new features and accessories to guests.
• Direct guests to product information resources.
• Maintain high customer satisfaction scores.
• Develop career skills through regular training and instruction.
• Learn and abide by Federal, State and Local laws.
• Some light clerical/scanning work.
• Other duties as assigned by management.

Skills

Customer service

Communication skills

Teamwork

Multitasking

Tools

CDK

Xtime

Microsoft Office

Job description

Job Description

Johnson Automotive is now accepting applications for Full-Time Service BDC Representatives. To help keep up with the increasing consumer demands in a fast-paced environment, we are seeking friendly individuals with a strong desire to provide outstanding customer service to our guests! The Service BDC is housed within the corporate offices at Johnson Lexus of Raleigh, on Capital Blvd.

Johnson Automotive, which is one of the fastest growing automotive companies in the Triangle. Johnson Automotive has earned a reputation for outstanding customer service and first-class operations by hiring top performers who are eager to elevate our guests' experiences.

Essential Responsibilities:

• Answer inbound service calls and email leads;
• Responsible for tracking, responding to, and managing Internet service leads;
• Schedules service appointments and liaise with Service Advisors as needed;
• Maintain and update notes and information in the customer database;
• Keep abreast of new features and available accessories, communicating their benefits to guests;
• Direct guests to product information resources;
• Maintain high customer satisfaction scores;
• Develop career skills through regular training and instruction;
• Learn, understand and abide by Federal, State and Local laws;
• Some light clerical/scanning work;
• Other duties as assigned by management.
  .

Job Requirements:

• Minimum of 1 year of Automotive Service BDC experience required;
• Proficient with Microsoft Office, and Xtime, a plus!;
• CDK experience (Required)
• Professional appearance and strong written and verbal communication skills;
• Have the ability to work both independently and as part of a team;
• Must be able to multi-task;
• All offers contingent upon satisfactory completion of E-Verify, Background, Drug, and Motor Vehicle Report testing and reports.

Benefits:

• Medical, dental and vision coverage available after 60 days;
• Paid vacation after six months of full-time service;
• Life insurance, disability insurances, and ancillary polices available;
• 401(k) with company match;
• Employee discounts on vehicles purchases, parts and service;
• Advancement opportunities;
• Competitive Pay.
  

Johnson Automotive is an Equal Opportunity Employer.