Automotive Service BDC Specialist

Lexusofsouthfield; Cookeville (TN); On-site; USD 21,000 - 30,000; Full time

Job summary

MAP Automotive’s Cumberland Toyota is seeking a motivated, customer-focused Service BDC Agent to join our growing team. If you’re passionate about providing great service, thrive in a fast-paced environment, and want to be part of a dealership that values its people and its customers, we want to hear from you.

This is an hourly, full-time role with immediate hire. You will handle inbound and outbound service calls, schedule appointments, maintain CRM data, and support CSI initiatives while

Qualifications

• Prior BDC or customer service experience preferred (automotive experience a plus).
• Strong communication and problem-solving skills.
• Comfortable working with computers, phone systems, and CRM tools.
• Positive attitude, reliable, and detail-oriented.

Responsibilities

• Handle inbound and outbound service calls, texts, and emails in a professional, friendly manner.
• Schedule service appointments and follow up on missed or declined work.
• Confirm appointments and ensure customers receive updates on vehicle status.
• Maintain accurate customer information in the CRM.
• Assist with CSI (Customer Satisfaction Index) initiatives by providing a smooth, informative service experience.
• Collaborate with the service advisors and management team to maximize department efficiency and retention.

Skills

Strong communication

Problem-solving

Multitasking

Team player

Computer skills

CRM proficiency

Prompt and courteous

Tools

CRM tools

Phone systems

Job description

MAP Automotive’s Cumberland Toyota is seeking a motivated, customer-focused Service BDC Agent to join our growing team. If you’re passionate about providing great service, thrive in a fast-paced environment, and want to be part of a dealership that values its people and its customers, we want to hear from you.

This is an hourly, full-time role with immediate hire. You will handle inbound and outbound service calls, schedule appointments, maintain CRM data, and support CSI initiatives while