Automotive Service BDC Associate – Appointments & CRM

Sonic-Automotive

Franklin (TN)

On-site

USD 40,000 - 60,000

Full time

41 hours ago

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Job summary

MB OF NASHVILLE, part of the Sonic Automotive family, is hiring a Service BDC Associate for Fixed Ops. The role focuses on generating service appointments and handling internet inquiries with a premium customer experience.

You will work within a fast-paced dealership environment that values accuracy, professionalism, and customer satisfaction. The position offers a full-time career path with competitive compensation and comprehensive training, aligned with Sonic Automotive’s standards across

Qualifications

Excellent verbal and written communication skills.
Ability to work independently and as part of a team.
Experience in a call centre environment.
Strong organizational and time management skills.
Ability to read and understand rules, policies, and procedures.

Responsibilities

Respond to internet inquiries with courtesy, accuracy and professionalism.
Enter all customer inquiry data into the CRM promptly and accurately.
Generate service appointments.
Conduct phone surveys to assess customer preferences and experience.
Utilize lead management tools effectively.
Compile reports, forms and other documentation on a timely basis.
Perform cashier duties as requested.
Perform other job-related duties as assigned.
Exhibit ethical behavior and provide the highest degree of customer satisfaction.