Automotive Service BDC & Appointment Specialist

Jeff Wyler Automotive Family

Cincinnati (OH)

On-site

USD 21,000 - 28,000

Full time

5 days ago

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Job summary

Jeff Wyler Automotive Family in Cincinnati, OH is seeking a Service BDC Representative to be the first point of contact for customers seeking automotive maintenance and repair services. You will handle inbound calls, emails, and texts, schedule appointments, and maintain accurate records in the CRM while delivering exceptional customer experiences.

The role involves full-time hours, Monday to Friday, and compensation ranges based on experience.

Qualifications

High school diploma or equivalent; additional education or relevant certifications in customer service or automotive fields are a plus.
Proven experience in customer service, preferably in an automotive service setting.
Excellent verbal and written communication skills, with the ability to convey technical information in a clear and understandable manner.
Strong organizational and time management skills to handle multiple calls and appointments efficiently.

Responsibilities

Answer customer calls, emails, and texts in a timely manner.
Schedule appointments.
Assist customers with their automotive questions/ needs.
Data mining to increase appointments.
Building relationships for long term customer retention.
Maintain the dealership reputation by professionalism and having knowledgeable communication skills with customers.
Maintaining interdepartmental relationships to more efficiently meet customer needs.