Internet Sales Leader - BDC & Conversion Expert

JEFF WYLER FRANKFORT INC; Louisville (KY); On-site; USD 60,000 - 90,000; Full time

Job summary

Jeff Wyler Automotive Family in Louisville, KY is seeking an experienced Internet Sales Manager / BDC Manager to lead the daily operations of our Business Development Center. The ideal candidate is a strong leader who understands automotive internet sales, can maximize opportunities, and turn customer interactions into quality showroom appointments through CRM-driven processes.

This role focuses on driving BDC performance, KPI monitoring, and coaching a team to deliver exceptional customer

Qualifications

• Experience in automotive BDC or internet sales.
• BDC management or leadership experience preferred.
• Proficiency with CRM systems and lead management.
• Strong communication and organizational skills.
• Customer-service oriented with ability to balance sales objectives.

Responsibilities

• Lead and manage a team of BDC representatives to meet and exceed goals.
• Drive high-quality appointments from internet leads and calls.
• Monitor KPIs: lead response, appointment-setting, show rates, sold rates.
• Identify opportunities and implement strategies to improve conversions.
• Ensure CRM utilization and proper lead management.
• Collaborate with sales management to transition BDC to showroom.
• Handle inquiries and escalations as needed.
• Maintain a positive, competitive, team-focused environment.

Skills

BDC management

Leadership

Internet leads

Sales processes

Communication

Organization

Problem solving

Customer service

Tools

CRM systems

Job description

Jeff Wyler Automotive Family in Louisville, KY is seeking an experienced Internet Sales Manager / BDC Manager to lead the daily operations of our Business Development Center. The ideal candidate is a strong leader who understands automotive internet sales, can maximize opportunities, and turn customer interactions into quality showroom appointments through CRM-driven processes.

This role focuses on driving BDC performance, KPI monitoring, and coaching a team to deliver exceptional customer