Luxury Auto BDC Specialist

Jeff Wyler Automotive Family; Fort Mitchell (KY); On-site; USD 32,000 - 52,000; Full time

Job summary

Jeff Wyler Mercedes-Benz Fort Mitchell is seeking a motivated BDC Agent to be the first point of contact for luxury clients. You will respond to internet, phone, text, chat, and email inquiries with a concierge-level experience and build trust with Mercedes-Benz prospects.

You will schedule qualified showroom appointments, manage leads from multiple sources, and follow up to maximize show rates and conversions, while collaborating with Sales Managers and Product Specialists to ensure smooth

Qualifications

• Previous automotive BDC, sales, hospitality, or customer service experience preferred.
• CRM experience preferred; excellent communication skills and professional appearance essential.
• Valid driver's license and ability to work evenings and Saturdays as scheduled.

Responsibilities

• Respond promptly to internet, phone, text, chat, and email inquiries.
• Deliver concierge-level customer experience with every interaction.
• Build rapport and establish trust with Mercedes-Benz clients.
• Qualify customer needs and guide them toward the appropriate vehicle or department.
• Schedule qualified showroom appointments for the sales team.
• Confirm appointments and maximize appointment show rates.
• Conduct follow-up communication before and after appointments.
• Re-engage missed opportunities and unsold prospects.
• Manage leads from various sources and maintain CRM records.
• Follow dealership communication processes and cadence.

Skills

CRM experience

Phone skills

Customer service

Sales awareness

Tools

CRM software

Job description

Jeff Wyler Mercedes-Benz Fort Mitchell is seeking a motivated BDC Agent to be the first point of contact for luxury clients. You will respond to internet, phone, text, chat, and email inquiries with a concierge-level experience and build trust with Mercedes-Benz prospects.

You will schedule qualified showroom appointments, manage leads from multiple sources, and follow up to maximize show rates and conversions, while collaborating with Sales Managers and Product Specialists to ensure smooth