Service Scheduling & Customer Care Specialist

JEFF WYLER KINGS INC; Cincinnati (OH); On-site; USD 21,000 - 28,000; Full time

Job summary

JEFF WYLER KINGS NISSAN is seeking a Service BDC Representative to be the first point of contact for customers seeking automotive maintenance and repair services. You will handle inbound service calls, schedule appointments, and relay information to service advisors and technicians to support a smooth workflow.

The role emphasizes excellent communication, strong organization, and CRM-driven customer data management, with a full-time schedule Monday through Friday in Cincinnati, OH.

Qualifications

• Proven experience in customer service in an automotive or service setting.
• Excellent verbal and written communication skills.
• Strong organizational and time management skills.
• Proficiency in using CRM software and scheduling tools.

Responsibilities

• Answer customer calls, emails, and texts in a timely manner.
• Schedule service appointments and manage calendar capacity.
• Use CRM to record and update customer history and appointments.
• Communicate service recommendations and upsell where appropriate.
• Follow up with customers after service to ensure satisfaction.

Skills

Excellent verbal and written comms

Time management

Customer service focus

Relationship-building

Education

High school diploma or equivalent

Tools

CRM software

Scheduling tools

Job description

JEFF WYLER KINGS NISSAN is seeking a Service BDC Representative to be the first point of contact for customers seeking automotive maintenance and repair services. You will handle inbound service calls, schedule appointments, and relay information to service advisors and technicians to support a smooth workflow.

The role emphasizes excellent communication, strong organization, and CRM-driven customer data management, with a full-time schedule Monday through Friday in Cincinnati, OH.