Automotive Service BDC Agent: Frontline Appointment Pro

Toyota of Boardman; Boardman Township (OH); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

401K with Employer Match

Paid Uniforms

Paid Time Off

Paid Training

Employee Pricing on New Vehicles

Free Access to Preston Auto Fitness Cn

Job summary

Preston Auto Group in Ohio is seeking a friendly, energetic Automotive Service BDC Representative to join our Service Concierge Team. You’ll be the first voice for our Service Departments, handling calls, texts and emails, and maintaining detailed notes on every interaction.

Success means meeting call and appointment goals while delivering outstanding service. Prior sales or service experience is preferred; strong phone presence, organization, and honesty are essential.

Qualifications

• High school diploma or equivalent.
• Prior sales, customer service, or automotive experience preferred.
• Excellent phone skills with clear, distinct speech.
• Strong organizational skills and detailed note-taking ability.
• Goal-driven with a high level of honesty and integrity.
• Team player with a strong will to win.
• CDK and XTime knowledge a plus.
• Bilingual (Spanish) a plus.

Responsibilities

• Handle all incoming phone calls, text messages, and emails for our Service Departments
• Confirm guest appointments
• Maintain and update guest personal and vehicle information
• Work with customers in a professional, well-spoken manner
• Proactively call customers to schedule appointments for overdue maintenance
• Proactively call customers to schedule appointments for safety recalls
• Meet and exceed all phone call, appointment, and appointment show-ratio goals
• Log all phone calls and appointments in BDC Tracker and log call notes in XTime
• Follow BDC scripts and guidelines on calls and emails

Skills

Phone skills

Customer service

Team player

Goal oriented

Spanish language

Education

High school diploma or equivalent

Tools

CDK

XTime

Job description

Preston Auto Group in Ohio is seeking a friendly, energetic Automotive Service BDC Representative to join our Service Concierge Team. You’ll be the first voice for our Service Departments, handling calls, texts and emails, and maintaining detailed notes on every interaction.

Success means meeting call and appointment goals while delivering outstanding service. Prior sales or service experience is preferred; strong phone presence, organization, and honesty are essential.