Automotive Service BDC Agent

Performance Columbus LLC; Moores Corners (OH); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

TOP Level Compensation

HSA / FSA Health Plan

Dental / Vision Plan

Short / Long Term Disability

Life Insurance

Company Match Retirement

Paid Time Off

Employee Purchase program

Job summary

A customer service-driven company in Ohio is seeking a Service BDC Agent to enhance customer relationships and provide exceptional service. The ideal candidate will handle calls, schedule appointments, and maintain positive interactions with clients. Strong communication, problem-solving skills, and a high school diploma are required for this role. Enjoy a supportive work environment with top-level compensation and benefits like health plans, paid time off, and retirement match.

Qualifications

• Previous inbound/outbound customer service, call center, or sales experience preferred.
• Strong customer service skills including problem solving, listening, and communication.

Responsibilities

• Answer all calls from current and prospective clients promptly and provide exceptional customer service.
• Schedule all necessary appointments to properly address customers’ primary concern.
• Drive repeat and referral business through the establishment and maintenance of positive relationships.

Skills

Customer service

Problem-solving

Listening

Communication (written and verbal)

Education

High school diploma or equivalent

Job description

As Performance Columbus continues to grow, so does the need for Service BDC Agents!

As our sociable and helpful Service BDC Agent, you will identify and secure new leads while also maintaining positive and collaborative relationships with existing customers. In this role, you will rely heavily on your socially focused, “how can I help you?” attitude as you interact with new and existing clients and ensure their service needs are addressed properly by promptly scheduling necessary appointments. You enjoy working in a fast-paced environment with each day different from the next. In addition to your natural ability to build and maintain positive relationships, you will also rely on your ability to adhere to company policies and procedures while interacting with customers. Performance Columbus is currently looking for talented, accommodating, and service centric people like you to apply for our Service BDC Agent role.

Why you’ll love working with us:

• Associate recognition occurs daily through In-Store programs along with our monthly “Feed the Machine” incentive program. This along with TOP Performer opportunities in our Drive for Success programs provide a financial benefit as well as a personal enjoyment for the associates and their families.

Employee Benefits Package:

• TOP Level Compensation
• HSA / FSA Health Plan
• Dental / Vision Plan
• Short / Long Term Disability
• Life Insurance
• Company Match Retirement
• Paid Time Off
• Employee Purchase program

The Performance Impact

Exceptional · Team · Passion · Community

Remember...a smile changes the delivery of everything.

If you’re ready for a new and exciting change in your career, take the first step and reach out today!

Requirements

What you’ll do as the Service BDC Agent:

• Answer all calls from current and prospective clients promptly and provide exceptional customer service
• Schedule all necessary appointments to properly address customers’ primary concern
• Ensure all customers are comfortable and informed through effective communication
• Drive repeat and referral business through the establishment and maintenance of positive relationships with customers
• Ensure timely and accurate documentation of customer records based on interactions

What you’ll need to be our Service BDC Agent:

• Congenial and cooperative with an efficient, precise work ethic
• Casual, uninhibited, and persuasive extrovert with a tendency for informality
• Highly precise worker, who remains cautious while respecting authority
• Previous inbound / outbound customer service, call center, or sales experience (preferred)
• Strong customer service skills including problem solving, listening, and communication (written and verbal)
• High school diploma or equivalent
• Valid driver’s license without restrictions