Automotive Service Appointment Specialist (Flexible Schedule)

HASELWOOD AUTO GROUP; Bremerton (WA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Weekly pay

401K with employer match

Medical, Dental, Vision Insurance

Paid Vacation after 6 months

Sick leave accrual

Wellness program

Employee Assistance Program

Employee Vehicle Purchase Program

Employee Referral Program

Job summary

HASELWOOD AUTO GROUP in Bremerton, WA seeks a Service Appointment Coordinator to schedule service appointments, conduct follow-up calls, and coordinate with Service Advisors to ensure a seamless customer experience.

The role requires a high school diploma, 1 year of related experience, and strong communication skills. Benefits include medical, dental, vision, 401K, paid vacation, and weekly pay.

Qualifications

• High School graduation or equivalent.
• One year of retail sales, clerical or related experience.
• Intermediate computer experience with MS Office.
• Excellent written and verbal communication skills.

Responsibilities

• Promptly and professionally answer inbound calls with the goal of providing an exceptional client experience resulting in a scheduled reservation with service team.
• Master and follow all training materials including inbound service call guides and Strategic Responses in order to accurately answer guest questions.
• Keep current with service specials, all direct mail pieces, and recall notices from the manufacturer.
• Search for answers to guest questions prior to transferring the call to a Service Advisor.
• Follow the Client Care Center Policies and Procedures manual.
• Follow guiding principles for the auto group.
• Meet or exceed all Key Performance Indicators for client service.

Skills

Excellent communication

MS Office

Education

High school diploma

Tools

MS Office

Job description

HASELWOOD AUTO GROUP in Bremerton, WA seeks a Service Appointment Coordinator to schedule service appointments, conduct follow-up calls, and coordinate with Service Advisors to ensure a seamless customer experience.

The role requires a high school diploma, 1 year of related experience, and strong communication skills. Benefits include medical, dental, vision, 401K, paid vacation, and weekly pay.