Service Appointment Coordinator

Conklin Automotive Group; Hutchinson (KS); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

401K with company match

Paid time off

Paid holidays

Paid training

Direct deposit

Sponsored healthcare

Health savings account with company

Job summary

Conklin Automotive Group in Hutchinson, KS is looking for a Service Appointment Coordinator to manage service scheduling and customer communications, ensuring a smooth, friendly experience from first contact through service completion.

You will liaise between customers and technicians, maintain an organized calendar, and use dealership software to track appointments, address questions, and support a fast-paced, customer‑driven service department.

Qualifications

• High school diploma or equivalent.
• Strong customer service and communication skills.
• Excellent organizational and multitasking abilities.
• Ability to work efficiently in a fast-paced environment.
• Familiarity with automotive service procedures a plus.
• Proficient with computer software and dealership management systems.
• Must have a valid driver's license and clean driving record.

Responsibilities

• Handle incoming calls and emails to schedule service appointments.
• Provide detailed information about service options and availability.
• Follow up with customers to confirm appointments and address any questions.
• Coordinate with service staff to manage scheduling effectively.
• Maintain an organized appointment calendar and customer records.
• Address customer concerns and resolve issues in a timely manner.
• Utilize dealership management systems for tracking and reporting.

Skills

Customer service

Communication

Organization

Multitasking

Dealership software

Education

High school diploma

Tools

Dealership management systems

MS Office

Job description

Conklin Automotive Group is seeking a dynamic and organized Service Appointment Coordinator to enhance our customer service department. This pivotal role will involve managing the scheduling of service appointments for our clients, ensuring an exceptional experience from the first point of contact through the completion of their service needs. You will be responsible for liaising between customers and service technicians, providing clear communication, and making sure that all appointments are handled efficiently. If you possess a passion for customer service and thrive in a busy environment, we want to hear from you!

Key Responsibilities

• Handle incoming calls and emails to schedule service appointments
• Provide detailed information about service options and availability
• Follow up with customers to confirm appointments and address any questions
• Coordinate with service staff to manage scheduling effectively
• Maintain an organized appointment calendar and customer records
• Address customer concerns and resolve issues in a timely manner
• Utilize dealership management systems for tracking and reporting

Requirements

• High school diploma or equivalent experience
• Strong customer service and communication skills
• Excellent organizational and multitasking abilities
• Ability to work efficiently in a fast-paced environment
• Familiarity with automotive service procedures is a plus
• Proficient in using computer software and dealership management systems
• Must have a valid driver's license and a clean driving record

Benefits

• 401K with company match
• Paid time off
• Paid holidays
• Paid training
• Direct deposit
• Sponsored healthcare
• Health savings account with company match