Automotive BDC & Appointment Coordinator — Flexible Hours

Apple-Ford-White-Bear-Lake; Minnesota; On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Competitive Pay

Flexible Working Hours

Advancement Opportunities

Education Reimbursement

Job summary

Apple Autos is seeking an Automotive Business Development Sales Coordinator in Minnesota to drive lead response, schedule visits, and follow up with customers. You will document interactions in the CRM and coordinate with Sales Associates across stores to ensure a seamless experience.

The role emphasizes strong communication, organization, and a customer-first mindset in a fast-paced automotive environment, with ongoing training and growth opportunities.

Qualifications

• Previous experience in customer service, preferably in the automotive industry.
• Excellent communication and interpersonal skills.
• Friendly and approachable personality.
• Strong organizational and multitasking abilities.
• Proficiency in using basic office software.
• Ability to multitask and thrive in a fast-paced environment.
• Positive attitude and a willingness to go the extra mile for customers.
• Must be well spoken and be able to speak and write with proper grammar.
• Proficiency with basic computer programs such as Word and Excel.
• Proficient use of different web browsers.

Responsibilities

• Receive incoming internet leads, phone calls, and online chats from customers.
• Respond appropriately and with the goal of setting an appointment for a visit.
• Follow up with all customers who do not set an appointment initially to ensure the highest level of customer service.
• Document all customer contact in the CRM tool.
• Document all customers, appointments, and shows on the BDC Smartsheet.
• Assign leads and appointments to Sales Associates in accordance with the batting order.
• Follow scripts for incoming phone calls.
• Follow the process for outgoing emails and follow up.
• Direct non-sales customers to the appropriate person/department.
• Work with other BDC Sales Appointment Coordinators to provide a seamless experience for customers.
• Answer phones with the best quality greeting.
• Stay updated on incentives and programs across stores.
• Handle customer concerns with integrity and route to the right person for resolution.
• Use technology tools effectively and efficiently.

Skills

Customer service

Communication skills

Organizational skills

Multitasking

Computer literacy

Education

High school diploma or equivalent

Tools

CRM software

MS Excel

MS Word

Job description

Apple Autos is seeking an Automotive Business Development Sales Coordinator in Minnesota to drive lead response, schedule visits, and follow up with customers. You will document interactions in the CRM and coordinate with Sales Associates across stores to ensure a seamless experience.

The role emphasizes strong communication, organization, and a customer-first mindset in a fast-paced automotive environment, with ongoing training and growth opportunities.