Automotive Service Appointment Coordinator

Hendrick Automotive Group; Cary (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

Ein etabliertes Unternehmen im Automobilsektor sucht einen engagierten Appointment Coordinator, der für die Planung von Service-Terminen verantwortlich ist. In dieser Rolle sind Sie das Bindeglied zwischen Kunden und verschiedenen Autohäusern, indem Sie Anrufe entgegennehmen und alle notwendigen Informationen bereitstellen. Sie profitieren von einem freundlichen Arbeitsumfeld, flexiblen Arbeitszeiten und einer Vielzahl von Vorteilen, darunter kostenlose Gesundheitsversorgung und bezahlte Feiertage. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem dynamischen Team arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Kostenlose Gesundheitsversorgung

Urlaubsanspruch nach 90 Tagen

Bezahlte Feiertage

Bezahlte Krankheitszeit

401k-Match

Möglichkeiten zur beruflichen Weiterentwicklung

Qualifications

• Erfahrung im Kundenservice oder Call-Center-Bereich von Vorteil.
• Fähigkeit, Anweisungen zu verstehen und effektiv zu kommunizieren.

Responsibilities

• Terminvereinbarungen für Serviceanfragen entgegennehmen.
• Kundeninformationen in der Datenbank pflegen und aktualisieren.

Skills

Kundenservice

Kommunikationsfähigkeiten

Computerkenntnisse

Organisation

Education

High School Diploma

GED

Tools

Tracking Software

Job description

Automotive Service Appointment Coordinator page is loaded

Automotive Service Appointment Coordinator

Apply locations: Hendrick Buick GMC Cadillac (Cary) | Full time | Posted Yesterday | Job Requisition ID: R-72933

Location: 115 Team Hendrick Way, Cary, North Carolina 27511

Summary: Hendrick Automotive Service Department Appointment Coordinator.

Answer inbound service calls for multiple Hendrick Chevrolet, Dodge, and Kia Dealerships.

The primary duties include scheduling service appointments and answering various service-related questions.

Also responsible for making outbound Service Reminder and Online Appointment confirmation calls.

Previous dealership service department experience is helpful.

Compensation: Hourly Pay $17.50 Plus Bonus (average hourly after Bonus $18.50 - $21)

Schedule: Full Time, 40 hours a week. Closed on Sundays. No evenings. 2 Saturdays a month.

Call center hours: 7:30 am - 6:00 pm M-F and Saturdays 8 am - 4 pm.

Benefits include:

• FREE Health Insurance for Employee
• Vacation and Benefits after 90 days
• Paid Holidays
• Paid Sick Time
• 401k match
• Potential for advancement
• No nights and closed on Sundays
• 7 Paid Holidays a year
• Great location in Cary Auto Mall

Essential Duties and Responsibilities include:

• Answer all incoming calls using a pre-set script and schedule service appointments.
• Post scheduled appointments in tracking software.
• Maintain and update customer information in the database.
• Contact current customers about marketing incentives.
• Respond to website inquiries and internet requests.
• Contact internet clients via email and phone to schedule service appointments.
• Maintain CSI at or above company standards.
• Keep an organized, clean, and safe work area.
• Participate in required training and follow safety rules.
• Maintain accurate timekeeping records.
• Comply with company policies and procedures.
• Observe all safety regulations.
• Perform other duties as assigned.

Qualifications:

Must be able to perform essential duties satisfactorily. Reasonable accommodations may be made for individuals with medical conditions.

Desired Education:

- GED

- High School Diploma

Work Experience:

Previous customer service, automotive, and/or call center experience helpful.

Certificates and Licenses:

- Valid Driver’s License

Computer Skills:

Basic computer skills and typing or keyboarding.

Communication Skills:

Ability to understand and follow instructions, communicate effectively, and demonstrate strong interpersonal skills.

Attendance:

Requires regular and predictable attendance.

Physical Demands:

Must talk, hear, sit, and use hands frequently.

Environment:

Primarily performed in the Business Development Center with interaction with customers and personnel.

Verbal and Writing Skills:

Ability to read, comprehend, and communicate professionally and courteously.

Math Skills:

Ability to add, subtract, multiply, and divide.

Reasoning Skills:

Apply common sense to carry out instructions and handle standardized situations.

Hendrick Core Values:

• Servant Leadership: Prioritize the needs of others.
• Teamwork through Trust & Respect: Value diversity and trust each other.
• Integrity: Be honest and transparent.
• Customer Enthusiasm: Recommit daily to exceeding customer expectations.
• Passion for Winning: Strive to be the best and treat people well.
• Accountability: Own actions and decisions.
• Continuous Improvement: Seek areas for personal and team growth.

This description may be revised at the company's discretion. Hendrick is an Equal Opportunity Employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For EEOC info, visit EEOC Rights.