Bilingual Appointment Coordinator - Growing Child Pediatrics

Duke University Health System; Raleigh (NC); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is looking for a Bilingual Appointment Coordinator to join their dynamic team. In this role, you will be the first point of contact for patients, coordinating appointments and ensuring a seamless experience for all callers. Your ability to communicate effectively in both Spanish and English will be essential in serving the diverse community. With a commitment to compassionate care, this position offers a chance to make a real difference in the lives of patients. Join a collaborative environment that values innovation and diversity while advancing health together.

Qualifications

• At least one year of experience in direct patient or public service, preferably in healthcare.
• Ability to coordinate multiple tasks effectively.

Responsibilities

• Review and coordinate appointment requests, determining appropriate services.
• Notify patients of co-payment requirements and outstanding balances.

Skills

Bilingual in Spanish and English

Patient coordination

Customer service

Data verification

Education

High school diploma or equivalent

Tools

Maestro Care

Job description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Duke Health Integrated Practice

Pursue your passion for caring with Duke Health Integrated Practice, which comprises more than 110 primary and specialty outpatient clinics, extending the reach of Duke Health's mission across North Carolina.

JOB LOCATION

Growing Child Pediatrics - 260 Horizon Dr

JOB SUMMARY

We are seeking a Bilingual Appointment Coordinator to coordinate and perform a variety of duties related to appointment scheduling for clinic visits, studies, and procedures. This role typically serves as the first point of contact for patient registration within the Duke Health System.

JOB DUTIES AND RESPONSIBILITIES

• Review and coordinate appointment requests, determine appropriate services, physicians, and setting.
• Identify the correct patient in Maestro Care, verify demographic and insurance data.
• Notify patients of co-payment requirements and outstanding balances.
• Coordinate labs and procedures according to physician preferences.
• Notify patients of testing date, time, and location.

JOB ELIGIBILITY REQUIREMENTS

• High school diploma or equivalent; knowledge of basic grammar and mathematical principles.
• At least one year of experience in direct patient or public service, preferably in healthcare.
• Ability to coordinate multiple tasks effectively.
• Bilingual in Spanish and English preferred; bilingual team members are essential for ensuring a seamless experience for all callers.

JOB HOURS

Day shifts, Monday through Friday, with no weekends or holidays.

Job Code: 00004554; Job Level: B2

Some roles may require physical and/or mental capabilities; accommodations will be addressed during hiring.

Duke Health is an Equal Opportunity Employer committed to fostering a diverse workforce regardless of age, race, gender, disability, or other protected statuses.

We aim to build a community grounded in collaboration, innovation, creativity, and belonging, valuing diverse perspectives and experiences.

This job description outlines primary responsibilities and may include additional duties as assigned.