Automotive Service Appointment Coordinator Part Time

Hendrick Automotive Group; Cary (NC); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking a Scheduling Coordinator for its service department. In this dynamic role, you will be the first point of contact for customers, answering inbound calls and scheduling service appointments. Your organizational skills will ensure that customer inquiries are handled efficiently, contributing to a positive service experience. This part-time position offers a great opportunity for those looking to grow in the automotive service field, with potential for advancement and a supportive work environment. If you are passionate about customer service and enjoy working in a team-oriented setting, this position is perfect for you.

Benefits

Potential for advancement

Closed on Major Holidays

Closed on Sundays

Great location in Cary Auto Mall

Qualifications

• Ability to handle customer inquiries and schedule service appointments efficiently.
• Experience in customer service or call center environments is beneficial.

Responsibilities

• Answer inbound service calls and schedule appointments for customers.
• Maintain customer records and respond to inquiries professionally.

Skills

Customer Service Skills

Communication Skills

Basic Computer Skills

Typing Skills

Interpersonal Skills

Education

High School Diploma

GED

Tools

Tracking Software

Job description

Hendrick Buick GMC Cadillac (Cary)

Location: 115 Team Hendrick Way, Cary, North Carolina 27511

Summary:

Hendrick Automotive Service Department Scheduling Coordinator.

Answer inbound service calls for multiple Hendrick Dealerships. Primary duty is to schedule service appointments and answer various service related questions. Also may include outbound calls for service reminders and confirming online appointments.

Compensation: $17-20 per hour including bonus.

Part Time Shift: Monday - Friday 12-6pm. 1-2 Saturdays a month 9am-3pm.

• Potential for advancement
• Closed on Major Holidays and Closed on Sundays
• Centrally located in Cary, NC. Great location in the Cary Auto Mall

Essential Duties and Responsibilities:

• Answer all incoming phone calls according to a proven, pre-set script, and schedule a service appointment.
• Post scheduled appointments in tracking software.
• Maintain and update customer changes in database.
• Contact current customer base on current marketing incentives.
• Respond to customer website requests (internet inquiries).
• Contact internet clients via e-mail and phone to schedule a service appointment.
• Maintain CSI at or above Company standards.
• Maintain an organized, clean, and safe work area.
• Participate in required training.
• Follow safeguards rules and regulations.
• Maintain accurate timekeeping record in timekeeping system.
• Comply with Company policies and procedures.
• Observe all Federal, State, Local, and Company safety rules and regulations in the performance of duties.
• Other duties as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Desired Education:

• GED
• High School Diploma

Field of Study/Work Experience:

Automotive (not required)

Education/Work Experience:

Previous customer service, automotive, and/or call center experience helpful.

Certificates and Licenses:

Valid Driver’s License

Computer Skills:

Basic computer skills and typing or keyboarding.

Communication Skills:

Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel. Strong interpersonal skills.

Attendance Expectations:

The position requires regular and predictable attendance.

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; use hands to finger, handle, or feel.

Environment Demands:

Duties are performed primarily in the Business Development Center. Work involves continuous contact and interaction with customers and dealership personnel.

Verbal and Writing Ability:

Ability to read and comprehend instructions, correspondence, and memos. Ability to receive and communicate with customers courteously, efficiently, and professionally.

Math Ability:

Ability to add, subtract, multiply, and divide.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations.

Hendrick Core Values:

To perform the job successfully, an individual should demonstrate the following Core Values:

Servant Leadership: Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.

Teamwork through Trust & Respect: Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.

Integrity: Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.

Commitment to Customer Enthusiasm: Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.

Passion for Winning: Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.

Accountability at All Levels: Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.

Commitment to Continuous Improvement: Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.

This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.

#CB

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit [Link available when viewing the job].