Service Appointment Coordinator

AutoNation Inc; Irving (TX); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

401k matching

Health insurance

Dental and vision plans

Job summary

AutoNation Inc is seeking a detail-oriented Service Appointment Coordinator for our Irving, TX dealerships. You will handle service-related inquiries via live phone calls, provide product and service information, and direct calls to the appropriate service teams to secure timely appointments.

The role emphasizes rapid problem solving, professional communication, and collaboration with multiple departments to ensure a positive customer experience and meet KPIs.

Qualifications

• High School Diploma or Equivalent.
• 0–1 year of experience preferred.
• Strong verbal and written communication.
• Ability to read, write, and comprehend written instructions and information.

Responsibilities

• Respond promptly to incoming customer inquiries.
• Provide accurate information regarding products, services, policies, and promotions.
• Troubleshoot and resolve customer concerns efficiently.
• Maintain a professional, helpful, and friendly tone in all customer interactions.
• Work collaboratively with other departments to improve customer satisfaction.
• Ask qualifying questions to uncover needs and direct calls appropriately.
• Ensure that service consultants receive messages promptly.
• Meet or exceed assigned KPIs and targets.
• Provide reporting and approved communications to dealership management.

Skills

Customer service

Communication

Verbal communication

Written communication

Phone support

Education

High School Diploma

Job description

We are seeking a detail-oriented and customer-focused Service Appointment Coordinator to assist customers via live phone calls. The ideal candidate will have strong verbal and written communication skills and ability for real-time problem solving. In this role, you will handle customer inquiries for the service departments in our dealerships, provide product or service information, resolve customer concerns, and ensure a positive customer experience with a focus on making service appointments.

What are the day-to-day responsibilities?

• Respond promptly to incoming customer inquiries.
• Provide accurate information regarding products, services, policies, and promotions.
• Troubleshoot and resolve customer concerns efficiently.
• Maintain a professional, helpful, and friendly tone in all customer interactions.
• Work collaboratively with other departments to improve customer satisfaction.
• Ask qualifying questions to uncover needs and direct calls appropriately.
• Ensure that service consultants receive messages promptly.
• Meet or exceed assigned Key Performance Indicators (KPIs) and targets.
• Provide reporting and approved communications to dealership management.

What are the requirements for this job?

• High School Diploma or Equivalent
• Ability to read, write, and comprehend written instructions and information
• 6-12 months previous work experience (preferred)
• Demonstrated customer service skills
• Demonstrated communication and interpersonal skills
• Previous industry experience (preferred)

Compensation: $19.50/Hourly Rate

Exciting Benefits and Perks Await You:

• Competitive compensation and 401k matching
• Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
• Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.

AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.