Service Appointment Coordinator

Casey Auto Group; Newport News (VA); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with company contribution

Short- and Long-Term Disability

Vacation & holiday pay

Employee referral bonus program

Employee parts and service discounts

Discounted gym memberships

Job summary

Casey Auto Group is seeking a Service Appointment Coordinator for our Business Development Center in Newport News, VA. You will handle high-volume service calls, assist with scheduling, and help us meet daily appointment goals.

Ideal candidates have strong customer service and phone skills, a high school diploma or GED (or related experience), and a professional approach to communication. Shift hours run Monday through Saturday, 7:00 am to 6:00 pm, with pay at $16/hour plus commissions.

Qualifications

• Strong customer service and communication skills required.
• Turn conversations into booked service appointments with professionalism.
• High school diploma or GED; OR 1–3 months related customer service/call center experience; or equivalent.
• Master phone training techniques with exceptional phrasing, tone and communication.
• Read, comprehend and write simple correspondence; present information to customers and team.

Responsibilities

• Handle high-volume inbound and outbound service calls.
• Assist with scheduling service appointments.
• Help hit daily appointment goals.

Skills

Customer service

Communication

Phone etiquette

Education

High school diploma or GED

Job description

Casey Auto Group is seeking a Service Appointment Coordinator for our Business Development Center!

Are you an energetic communicator who loves connecting with people and thrives in a fast-paced environment? Do you possess top-notch phone etiquette and a passion for delivering an exceptional customer experience?

In this vital role, you will be the voice of our service departments—handling high-volume inbound and outbound service calls, assisting with scheduling service appointments, and helping us hit our daily appointment goals.

If you have strong customer service and communication skills, are motivated by clear targets, and are dedicated to excellence, we want you on our team!

Compensation & Availability

• Pay: $16.00 per hour plus commissions
• Schedule Requirements: Must be available to work shifts Monday through Saturday between the hours of 7:00 am and 6:00 pm.

Qualifications

• Core Skills: Strong customer service and communication skills are required. We look for results-driven individuals who are motivated by clear benchmarks. Your primary focus is to turn conversations into booked service appointments while maintaining the highest level of professionalism.
• Education/Experience: High school diploma or GED; OR 1 to 3 months of related customer service/call center experience; or an equivalent combination of education and experience.
• Telephone Skills: Ability to master phone training techniques, demonstrating exceptional phrasing, tone, and smooth communication.
• Communication: Strong ability to read, comprehend, and write simple correspondence, and effectively present information to customers and team members.
• Professionalism: Strict adherence to company guidelines regarding integrity, customer honesty, and professional language. Consistency with punctuality and attendance is required.

Comprehensive Benefits

• Medical, Dental, and Vision Insurance
• FSA/HSA/LPFSA
• Prescription drug coverage
• HealthJoy App - company-paid healthcare navigation tool
• Employee Assistance Program (EAP)
• 401(k) with company contribution upon eligibility
• Short- and Long-Term Disability
• Legal Resources coverage & ID Protection
• Vacation & holiday pay
• Employee referral bonus program
• Employee parts and service discounts
• Discounted gym memberships to OneLife and YMCA

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.