Automotive Service Advisor & Writer — Warranty & CSI Focus

Darcars; Jacksonville (FL); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive pay with bonus

401k plan

PTO and paid holidays

Employee discounts on vehicle services

Community service initiatives

Job summary

DARCARS Jacksonville is seeking an Automotive Service Advisor/Writer to present, consult and upsell warranty products and repairs. You will greet customers, gather vehicle details, prepare accurate estimates, and coordinate repair timelines with technicians while upholding CSI and warranty guidelines.

You should have strong customer service, phone and computer skills, with prior service advisor experience preferred. Spanish language ability is a plus but not required.

Qualifications

• Minimum age 18
• Valid driver’s license
• Pass pre-employment background screening
• Previous automotive Service Advisor experience preferred
• Bilingual Spanish preferred but not required

Responsibilities

• Greet customers and obtain vehicle information
• Advise customers on care and maintenance per manufacturer specs
• Generate and provide complete repair order estimates
• Communicate repair completion times to customers and technicians
• Answer incoming service calls
• Schedule and manage service appointments
• Follow up with customers to encourage return visits and CSI
• Adhere to warranty guidelines and dealership policies
• Maintain customer, company and manufacturer information confidentiality
• Work effectively in a fast-paced environment

Skills

Customer service

Phone skills

Computer skills

Bilingual Spanish

Tools

CRM system

Estimate software

Job description

DARCARS Jacksonville is seeking an Automotive Service Advisor/Writer to present, consult and upsell warranty products and repairs. You will greet customers, gather vehicle details, prepare accurate estimates, and coordinate repair timelines with technicians while upholding CSI and warranty guidelines.

You should have strong customer service, phone and computer skills, with prior service advisor experience preferred. Spanish language ability is a plus but not required.