Automotive Service Advisor / Writer

DARCARS Automotive Group; Jacksonville (FL); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive pay with bonus

401k plan

PTO and paid holidays

Employee discounts on vehicle services

Community service initiatives

Job summary

DARCARS Jacksonville is seeking an Automotive Service Advisor/Writer to present, consult and upsell warranty products and repairs. You will greet customers, gather vehicle details, prepare accurate estimates, and coordinate repair timelines with technicians while upholding CSI and warranty guidelines.

You should have strong customer service, phone and computer skills, with prior service advisor experience preferred. Spanish language ability is a plus but not required.

Qualifications

• Minimum age 18
• Valid driver’s license
• Pass pre-employment background screening
• Previous automotive Service Advisor experience preferred
• Bilingual Spanish preferred but not required

Responsibilities

• Greet customers and obtain vehicle information
• Advise customers on care and maintenance per manufacturer specs
• Generate and provide complete repair order estimates
• Communicate repair completion times to customers and technicians
• Answer incoming service calls
• Schedule and manage service appointments
• Follow up with customers to encourage return visits and CSI
• Adhere to warranty guidelines and dealership policies
• Maintain customer, company and manufacturer information confidentiality
• Work effectively in a fast-paced environment

Skills

Customer service

Phone skills

Computer skills

Bilingual Spanish

Tools

CRM system

Estimate software

Job description

DARCARS Jacksonvilleis now seeking Automotive Service Advisor / Writer

As theAutomotive Service Advisor / Writeryou are responsible for presenting, consulting and selling automotive warranty products and repair services to the customer in a professional manner while adhering to the manufacturer’s published maintenance schedule and requirements and company policy. In addition, you will build rapport with customers to promote customer satisfaction and customer retention.

In this role you'll:

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information
• Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications
• Generate and provide customers with a complete and accurate estimate of repair orders
• Establish and communicate completion time of repair with customer and technician
• Answer incoming service calls
• Maintain and schedule service appointments
• Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and excellent CSI
• Follow the manufacturer’s warranty guidelines and procedures
• Conduct business with high integrity that maintains the manufacturer Customer Satisfaction Index (CSI) and DARCARS specified goal(s)
• Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property
• Must be able to manage in a fast paced work environment with limited supervision
• Must have great customer service, phone and computer skills
• Previous automotive Service Advisor experience highly preferred
• Bilingual proficiency in Spanish preferred but not required
• Must be a minimum of eighteen years of age
• Must have a valid driver's license
• Must be able to pass pre-employment screening (background)

Benefits

• Competitive pay and opportunities for bonus
• Comprehensive Benefits Plan including 401k
• PTO and Paid Holidays
• Employee discounts on vehicle purchases, parts and service repairs
• Opportunities to join our community service initiatives

This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee. This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.

We are an equal opportunity employer & drug-free workplace. Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.