Automotive Service Advisor & Writer: CSI-Focused

DARCARS Automotive Group; Fairfax (VA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

PTO and paid holidays

Employee discounts on vehicle, parts &

Service discounts

Job summary

DARCARS of Fairfax is seeking an Automotive Service Advisor / Writer to present, consult and sell warranty products and repair services to customers while adhering to manufacturer schedules and company policy.

You will greet customers, generate repair estimates, communicate repair times, schedule service, and uphold CSI with integrity. Bilingual Spanish is preferred and prior advisor experience is highly valued.

Qualifications

• Must be 18 years or older.
• Must have a valid drivers license.
• Must pass pre-employment background screening (incl. criminal background check, review of motor vehicle records).
• Previous automotive Service Advisor experience highly preferred.
• Bilingual proficiency in Spanish preferred.

Responsibilities

• Greet customers in a timely, friendly manner and obtain vehicle information.
• Advise customers on care and value of maintaining their vehicles.
• Generate and provide customers with complete and accurate repair estimates.
• Establish and communicate completion times of repairs with customers and technicians.
• Answer incoming service calls and maintain service appointments.
• Follow warranty guidelines and company procedures.
• Maintain CSI by following up with customers and encouraging return visits.

Skills

Customer service

Phone skills

Computer skills

Bilingual Spanish (preferred)

Previous automotive Service Advisor+

Job description

DARCARS of Fairfax is seeking an Automotive Service Advisor / Writer to present, consult and sell warranty products and repair services to customers while adhering to manufacturer schedules and company policy.

You will greet customers, generate repair estimates, communicate repair times, schedule service, and uphold CSI with integrity. Bilingual Spanish is preferred and prior advisor experience is highly valued.