Automotive Service Advisor & Writer - CSI Driven, Bilingual

Darcars; Fairfax (VA); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Benefits Plan including 401k

PTO and Paid Holidays

Employee discounts

Community service initiatives

Job summary

DARCARS of Fairfax is seeking an Automotive Service Advisor / Writer to present, consult and sell warranty products and repair services. You will build rapport with customers to promote satisfaction and retention, while following manufacturer maintenance schedules and company policies.

You will greet customers, obtain vehicle details, provide accurate repair estimates, and communicate timelines with customers and technicians, aiming to maximize CSI and dealership goals.

Qualifications

• Previous Automotive Service Advisor experience highly preferred.
• Bilingual proficiency in Spanish preferred.
• Must be a minimum of eighteen years of age.
• Must have a valid driver's license.
• Must be able to pass pre-employment screening (background).

Responsibilities

• Greet customers and obtain pertinent vehicle information.
• Advise customers on care and maintenance per manufacturers’ specs.
• Generate and provide customers with complete repair estimates.
• Communicate repair completion times to customer and technician.
• Answer incoming service calls and schedule appointments.
• Maintain and schedule service appointments.
• Follow CSI and warranty guidelines with integrity.
• Protect customer, company and manufacturer information.
• Work in a fast-paced environment with limited supervision.
• Demonstrate high customer service, phone and computer skills.

Skills

Customer service

Phone skills

Computer skills

Spanish language

Job description

DARCARS of Fairfax is seeking an Automotive Service Advisor / Writer to present, consult and sell warranty products and repair services. You will build rapport with customers to promote satisfaction and retention, while following manufacturer maintenance schedules and company policies.

You will greet customers, obtain vehicle details, provide accurate repair estimates, and communicate timelines with customers and technicians, aiming to maximize CSI and dealership goals.