Automotive Service Advisor & Writer — PTO & Bonuses

DARCARS Automotive Group; Maryland; On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

PTO

Paid holidays

Employee discounts

Community service initiatives

Job summary

DARCARS of Lanham is seeking an Automotive Service Advisor/Writer to consult with customers, present warranty products, and promote repair services in accordance with manufacturer schedules and company policies.

You will greet customers, gather vehicle information, prepare estimates, and communicate repair times to customers and technicians while maintaining high CSI scores and integrity.

Qualifications

• Must have excellent customer service, phone and computer skills.
• Previous automotive Service Advisor experience preferred.
• Must be able to present, consult and sell warranty products and repair services.

Responsibilities

• Greet customers and obtain vehicle information.
• Advise customers on care and maintenance per manufacturer specs.
• Generate and provide customers with estimates for repairs.
• Communicate repair completion times to customers and technicians.
• Answer incoming service calls and schedule service appointments.
• Ensure CSI goals and warranty guidelines are followed.
• Follow company policy and safeguard all customer information.

Job description

DARCARS of Lanham is seeking an Automotive Service Advisor/Writer to consult with customers, present warranty products, and promote repair services in accordance with manufacturer schedules and company policies.

You will greet customers, gather vehicle information, prepare estimates, and communicate repair times to customers and technicians while maintaining high CSI scores and integrity.