Automotive Service Advisor & Writer - Bonus & PTO

DARCARS Automotive Group; Lanham (MD); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

PTO

Paid Holidays

Employee discounts

Job summary

DARCARS of Lanham seeks an Automotive Service Advisor / Writer to present and sell warranty products and repair services while following manufacturers' maintenance schedules and company policies. Build rapport with customers to enhance satisfaction and retention, greet customers, collect vehicle info, and schedule service appointments.

You will provide accurate estimates, communicate timelines, and ensure compliance with warranty guidelines, CSI goals, and legal requirements.

Qualifications

• Excellent customer service and communication abilities.
• Ability to explain vehicle care and repair options clearly to customers.
• Strong sales orientation with the goal of warranty/repair product uptake.
• Proficient use of service department software and computing tools.
• Legal and ethical compliance in handling customer data.

Responsibilities

• Greet customers and collect pertinent vehicle information.
• Advise customers on vehicle maintenance and repair needs per manufacturer specs.
• Generate and present complete repair estimates to customers.
• Communicate repair completion times to customers and technicians.
• Answer service calls and schedule appointments.
• Maintain CSI-friendly interactions and post-service follow-up.

Skills

Customer service

Communication

Sales skills

Phone skills

Computer skills

Job description

DARCARS of Lanham seeks an Automotive Service Advisor / Writer to present and sell warranty products and repair services while following manufacturers' maintenance schedules and company policies. Build rapport with customers to enhance satisfaction and retention, greet customers, collect vehicle info, and schedule service appointments.

You will provide accurate estimates, communicate timelines, and ensure compliance with warranty guidelines, CSI goals, and legal requirements.