Auto Service Advisor & Writer — Customer-First CSI

Darcars; Maryland; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

401k

PTO and Holidays

Employee discounts on parts and 서비스

Job summary

DARCARS of Lanham is seeking an Automotive Service Advisor / Writer to present, consult and sell automotive warranty products and repair services to customers in a professional manner while adhering to manufacturer schedules and company policy.

You will greet customers, obtain vehicle information, estimate repairs, schedule service, answer calls and communicate repair completion times to customers and technicians.

Qualifications

• Experience as an automotive Service Advisor preferred.
• Must have a valid driver’s license.
• Ability to pass pre-employment background screening.

Responsibilities

• Greet customers and obtain vehicle information.
• Advise customers on vehicle care per manufacturer specs.
• Generate and provide complete repair estimates.
• Communicate repair completion times to customers and technicians.
• Answer service calls and schedule appointments.
• Follow warranty guidelines and company policies.
• Maintain CSI and customer satisfaction.
• Safeguard customer, company and manufacturer information.

Skills

Customer service

Phone skills

Computer skills

Automotive knowledge

Job description

DARCARS of Lanham is seeking an Automotive Service Advisor / Writer to present, consult and sell automotive warranty products and repair services to customers in a professional manner while adhering to manufacturer schedules and company policy.

You will greet customers, obtain vehicle information, estimate repairs, schedule service, answer calls and communicate repair completion times to customers and technicians.