Automotive Service Advisor & Writer — Customer Care Pro

Christian Brothers Automotive Corporation; Bryan (TX); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Up To $65K

Weekend time off

Paid vacation

Paid holidays

Healthcare benefits

Training points rewards

Flywheel training system

Employee events

Chaplain care support

Weekly team lunches

401K retirement

Job summary

Christian Brothers Automotive in Bryan, Texas, is seeking an Automotive Service Advisor/Writer to guide guests through the repair process, keep them informed, and ensure satisfaction from intake to checkout.

You will greet guests, present repair options in clear terms, and manage workflow while upholding honesty and integrity. Position runs Monday–Friday, 7am–6pm, with strong team collaboration and ongoing training opportunities.

Qualifications

• Driving record acceptable to our current insurance carrier.
• Proficiency in Windows-based computer software and automotive store applications.
• Experience in an Automotive Customer Service role or Automotive Service Write/Advisor/Sales role.

Responsibilities

• Greet every guest that enters our facility with hospitality and respect.
• Present the best solution to properly repair our guest's vehicle in a way that is easy for them to understand.
• Manage the store’s workflow in an effective and efficient manner.
• Consistently and effectively sell our services without jeopardizing honesty and integrity.
• Maintain a positive attitude and team atmosphere at all times.
• Communicate on the phone in a clear professional manner.
• Build long-term relationships between the store, yourself and the guest.
• Directs, coordinates, and participates in performing customer service activities.
• Shuttle guests as needed in CBA branded vehicle.
• Ensure that all repairs are performed to proper specifications.
• Work together as a team and assist other employees as needed.
• Other duties as assigned.

Skills

Driving record

Windows software

Automotive store apps

Automotive service advisor

Job description

Christian Brothers Automotive in Bryan, Texas, is seeking an Automotive Service Advisor/Writer to guide guests through the repair process, keep them informed, and ensure satisfaction from intake to checkout.

You will greet guests, present repair options in clear terms, and manage workflow while upholding honesty and integrity. Position runs Monday–Friday, 7am–6pm, with strong team collaboration and ongoing training opportunities.