Automotive Service Advisor | Trusted Customer Care Leader

Christian Brothers Automotive; Katy (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid vacation

Paid holidays

Healthcare benefits

Appreciation events

Lunches

Locally owned

Training points

Training system access

Job summary

Christian Brothers Automotive in Texas invites an Automotive Service Advisor/Writer to guide guests through vehicle repairs with honesty and clarity. You’ll greet customers, present repair options, manage workflow, and ensure satisfaction from drop-off to payment.

A friendly, team-driven attitude and experience in automotive service are essential. Proficiency with Windows-based software, a valid driving record, and Spanish language ability are a plus.

Qualifications

• Driving record acceptable to our current insurance carrier.
• Proficiency in Windows-based computer software and automotive store applications.
• Experience in an Automotive Customer Service role or Automotive Service Write/Advisor/Sales role.
• Bilingual in Spanish is a plus.

Responsibilities

• Greet every guest that enters our facility with hospitality and respect.
• Present the best solution to properly repair our guest’s vehicle in an easy-to-understand way.
• Manage the store’s workflow in an effective and efficient manner.
• Consistently and effectively sell our services while maintaining honesty and integrity.
• Maintain a positive attitude and team atmosphere at all times.
• Communicate on the phone in a clear, professional manner.
• Build long-term relationships between the store, yourself, and the guest.
• Direct, coordinate, and participate in guest service activities.
• Shuttle guests as needed in CBA branded vehicle.
• Ensure that all repairs are performed to proper specifications.
• Work together as a team and assist other employees as needed.
• Other duties as assigned.

Skills

Driving record acceptable

Windows proficiency

Automotive customer service

Bilingual Spanish (plus)

Job description

Christian Brothers Automotive in Texas invites an Automotive Service Advisor/Writer to guide guests through vehicle repairs with honesty and clarity. You’ll greet customers, present repair options, manage workflow, and ensure satisfaction from drop-off to payment.

A friendly, team-driven attitude and experience in automotive service are essential. Proficiency with Windows-based software, a valid driving record, and Spanish language ability are a plus.