Automotive Service Advisor/Writer

George Wall Ford Lincoln; Red Bank (NJ); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Competitive pay: $100k-$120k

Medical and dental coverage

401(k) matching

Paid time off

Job summary

George Wall Ford is seeking a Service Advisor who is conscientious and people-oriented, dedicated to delivering first-class customer service and helping foster a positive team atmosphere among technicians and advisors in Red Bank, NJ. Prior Ford and Reynolds & Reynolds experience is preferred, as clear communication with customers and colleagues is pivotal.

Compensation ranges from $100k to $120k with medical and dental coverage, 401k matching, paid time off, and opportunities to grow with a

Qualifications

• Must be able to multitask in a fast-paced work environment.
• Knowledge of automobiles.
• Positive attitude.
• High volume mentality.
• Conscientious, people-oriented candidate dedicated to first-class service.

Responsibilities

• Greet customers promptly and clearly report all vehicle symptoms as described by the customer
• Determine and recommend needed maintenance based on age, mileage, and vehicle history
• Prepare complete and accurate estimates of cost for labor and parts
• Monitor the progress of each vehicle throughout the day, updating customers frequently
• Verify that the final invoice reconciles with work performed on the repair order
• Explain all completed work and charges to customers

Skills

Multitask (fast-paced environment)

Automobile knowledge

Positive attitude

People skills

High volume mentality

Job description

George Wall Ford has a job opening for a Service Advisor. We are looking for a conscientious, people-oriented candidate dedicated to delivering first-class customer service as well as help foster a positive team atmosphere.

Prior Ford and Reynolds & Reynolds experience is preferred for this position as it is pivotal that our technicians and advisors can effectively communicate not only with each other, but with our customers as well.

Compensation/Benefits

• Pay structure based on total shop production and individual productivity - estimated compensation is $100k-$120k
• Medical and dental coverage offered and partially funded by George Wall Ford
• 401k with employer matching available
• Paid time off as well as earned vacation time based on tenure

Responsibilities

• Greet customers promptly and clearly report all vehicle symptoms as described by the customer
• Determine and recommend needed maintenance based on age, mileage, and vehicle history
• Prepare complete and accurate estimates of cost for labor and parts
• Monitor the progress of each vehicle throughout the day, updating customers frequently
• Verify that the final invoice reconciles with work performed on the repair order
• Explain all completed work and charges to customers

Qualifications

• Ability to work hard with limited supervision
• Must be able to multi-task in a fast-paced work environment
• Knowledge of automobiles
• Positive attitude
• High volume mentality

About George Wall Ford

George Wall Ford is family owned and operated and has been serving the Red Bank area since 1960, for over 60 years. We are proud to be the highest volume Ford dealer in Monmouth and Ocean counties and one of the highest volume in all of NJ, while continuing to earn Ford's most prestigious honor for it's dealers, the President's Award. We have won this award year-after-year (23 times and counting), the award is based on sales effectiveness and customer satisfaction, and only goes to less than 10% of Ford's dealers.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.