Automotive Service Advisor (Writer)

Lancaster Hon LLC; Irvine (CA); On-site; USD 84,000 - 110,000; Full time

Benefits offered by this job

Competitive wages

Paid vacation & Sick

401K & Match

Life & AD&D insurance

Job summary

Trust Automotive Group - Irvine Acura in Irvine, CA is hiring an Automotive Service Advisor. You will greet customers, assess service needs, prepare repair orders, and communicate estimates and progress with customers and the service team.

The role requires at least 1 year of service-advising experience, strong automotive knowledge, and solid writing and communication skills. Employees receive a competitive salary with commission, along with benefits and growth opportunities.

Qualifications

• Minimum 1 year of Automotive Service Advisor/Writing experience
• Working knowledge of automotive products, repairs, and parts
• Strong communication skills to translate customer needs into technician orders
• Strong writing and typing skills
• Authorized to work in the USA
• Ability to pass pre-employment testing including background checks, MVR, drug test, and valid driver's license

Responsibilities

• Advise and greet customers; listen to service needs and prepare repair orders
• Estimate additional costs and obtain customer permission for work
• Report to the Service Manager and coordinate with other departments
• Communicate with customers and internal teams in a timely manner
• Ensure adherence to company processes and profitability targets

Skills

Automotive knowledge

Communication skills

Writing / typing skills

Driver's license

Work authorization

Education

High School Diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Sales Irvine Acura, Irvine, CA, US

3 days ago Requisition ID: 1079

Salary Range: $84,000.00 To $110,000.00 Annually

Trust Automotive Group - Irvine Acura is now seeking a dynamic team member with a proven track record in a used car automotive environment. We are hiring an experienced Automotive Service Advisor to join our team! Now is the time to take your career to the next level. Prospective candidates will possess a desire to be the best of the best. We are focused on the customer and focused on your long-term success.

When you join our team, you'll have access to a total compensation package, which includes great career growth, a friendly work environment, and outstanding benefits....and more:

• Competitive Wages
• Paid Vacation and Sick
• Paid Basic Life & AD&D Insurance
• 401K & Match
• Other Supplemental Insurance options

In this position you would be responsible for advising and greeting customers; listening to their description of the problems or service needed, determining the type of service required, and preparing repair orders. If a vehicle requires additional repairs not covered in the original order, you will estimate the additional cost and telephone the customer for permission to do the work. You would report directly to the Service Manager .

Qualifications:

• High School Diploma or equivalent
• Minimum 1 year of Automotive Service Advisor/Writing
• Working knowledge and experience of automotive products, repairs, and parts
• Strong communication skills and the ability to translate customers’ needs to workable technician orders
• Strong writing and typing skills
• All applicants must be authorized to work in the USA
• Ability to demonstrate the ability to pass pre-employment testing including background checks, MVR, drug test, and valid driver's license.
• Must have a valid driver’s license and be eligible for coverage under shop insurance policy (Not an excluded driver)
• Bilingual preferred but not required.

Essential Duties, but not limited to:

• Follows all company processes and procedures
• Advises customers of necessary services, repairs, and benefits
• Meet manufacturer’s customer satisfaction levels
• Maintains our company standards of gross profit production and customer satisfaction.
• Always communicating internally and externally with other departments, employees, and vendors
• Updating and communicating with customers in a timely manner
• Complies with all rules and regulations as required

Salary Range: $16.50 + commission

Type: Full-time