Automotive Service Advisor / Writer

DARCARS Automotive Group; Tenafly (NJ); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Paid time off (PTO)

Employee discounts

Opportunities for community service involvement

Job summary

DARCARS Automotive Group in Tenafly is seeking an Automotive Service Advisor / Writer to present and consult on warranty products and repair services effectively. The role emphasizes customer satisfaction and adherence to maintenance schedules.

Your responsibilities include greeting customers, providing repair estimates, answering service calls, and managing service appointments in a high-integrity work environment.

Competitive pay and benefits like PTO, paid holidays, and employee discounts are included.

Qualifications

• Must have great customer service, phone and computer skills.
• Must be a minimum of eighteen years of age.
• Must have a valid driver's license.

Responsibilities

• Greet customers and obtain vehicle information.
• Advise customers on vehicle maintenance value.
• Generate accurate repair orders estimates.
• Schedule service appointments and manage follow-ups.
• Ensure compliance with company policies and regulations.

Skills

Customer service skills

Phone and computer skills

Ability to manage in a fast-paced environment

Job description

DARCARS of Tenafly is now seeking Automotive Service Advisor / Writer

As the Automotive Service Advisor / Writer you are responsible for presenting, consulting and selling automotive warranty products and repair services to the customer in a professional manner while adhering to the manufacturer’s published maintenance schedule and requirements and company policy. In addition, you will build rapport with customers to promote customer satisfaction and customer retention.

In this role you\'ll:

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information
• Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications
• Generate and provide customers with a complete and accurate estimate of repair orders
• Establish and communicate completion time of repair with customer and technician
• Answer incoming service calls
• Maintain and schedule service appointments
• Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and excellent CSI
• Follow the manufacturer’s warranty guidelines and procedures
• Conduct business with high integrity that maintains the manufacturer Customer Satisfaction Index (CSI) and DARCARS specified goal(s)
• Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property
• Must be able to manage in a fast paced work environment with limited supervision
• Must have great customer service, phone and computer skills
• Must be a minimum of eighteen years of age
• Must have a valid driver\'s license
• Must be able to pass pre-employment screening (background)
• Competitive pay and opportunities for bonus
• PTO and Paid Holidays
• Employee discounts on vehicle purchases, parts and service repairs
• Opportunities to join our community service initiatives

This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee. This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.

We are an equal opportunity employer and drug-free workplace. Employment is on an at-will basis and subject to termination if dealership rules and regulations are violated.