AUTOMOTIVE SERVICE ADVISOR / WRITER

Winner Automotive Group; Dover (DE); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Performance-based bonus

Manufacturer incentive programs

Job summary

Winner Ford / Hyundai in Dover, DE is seeking an experienced Service Advisor to thrive in a fast-paced dealership environment. You will work alongside certified technicians to deliver exceptional service, manage customer relationships, and drive accurate repair orders from check-in to delivery.

The ideal candidate has at least one year of service advisor experience in a franchise setting, with strong communication and organizational skills.

Qualifications

• Minimum one year of Service Advisor experience in a franchise automotive dealership.
• Sales experience or customer-facing experience is strongly preferred.
• Experience using Xtime and Dealertrack is a plus.

Responsibilities

• Serve as the primary point of contact for customers throughout the service experience.
• Create accurate repair orders by gathering customer concerns and diagnostic information.
• Coordinate with our fully certified manufacturer technicians to ensure efficient diagnosis and timely repairs.
• Schedule appointments, monitor repair status, and communicate updates throughout the repair process.

Skills

Customer service

Communication

Organization

Multitasking

Time management

Sales experience

Automotive knowledge

Tools

Xtime

Dealertrack

Job description

# AUTOMOTIVE SERVICE ADVISOR / WRITERHot JobWINNER DOVER LLC - Dover, DE 19901## OverviewSalary Range$40,000.00 - $60,000.00 SalaryLevelExperiencedPosition TypeFull TimeJob ShiftDayTravel PercentageNoneCategoryAutomotive## SERVICE ADVISORService Advisor## Winner Ford / Hyundai | Dover, DE### Deliver Exceptional Service. Build Lasting Relationships. Grow Your Career.Winner Ford / Hyundai is looking for an experienced **Service Advisor** who thrives in a fast-paced dealership environment and enjoys helping customers while working alongside an elite team of certified technicians.If you're organized, customer-focused, and ready to build a long-term career with a dealership that invests in its people and technology, we'd love to meet you.---# WHERE YOU WINAt Winner Ford / Hyundai, we're committed to delivering an outstanding customer experience—and that starts with hiring exceptional people. If you're looking for a dealership that offers modern facilities, industry-leading support, performance incentives, and opportunities to grow your career, **Winner Ford / Hyundai is the place for you.**# State-of-the-Art Facility* **Temperature-controlled shop*** **Latest diagnostic equipment and technology*** Work alongside **fully certified manufacturer-trained technicians**### Earn More* Competitive compensation* **Performance-based bonus opportunities*** **Manufacturer incentive and bonus programs**### Work-Life BalanceWe believe great employees perform their best when they have the time to enjoy life outside of work. Our scheduling and team approach support a healthy work-life balance.### Career Growth* Ongoing manufacturer training* Professional development opportunities* Supportive leadership invested in your long-term success### Family CultureAt Winner Automotive, you'll become part of a team that values respect, collaboration, and integrity. We work together, support one another, and celebrate success as a team.# THE DAY TO DAY### Customer Experience & Relationship Management* Serve as the primary point of contact for customers throughout the entire service experience.* Build trust by listening to customer concerns and communicating repair recommendations clearly and professionally.* Deliver an exceptional customer experience from vehicle check-in through delivery and follow-up.* Manage customer expectations while providing accurate updates on repair progress and timelines.* Recommend maintenance and repair services that protect the customer's investment and ensure vehicle safety.### Service Coordination & Operations* Create accurate repair orders by gathering customer concerns and diagnostic information.* Coordinate with our **fully certified manufacturer technicians** to ensure efficient diagnosis and timely repairs.* Schedule appointments, monitor repair status, and communicate updates throughout the repair process.* Review estimates, warranty coverage, and service contracts with customers.* Work closely with Parts and Service teams to maintain an efficient workflow.### Organization & Continuous Improvement* Manage multiple repair orders while maintaining exceptional attention to detail.* Document customer concerns and technician recommendations accurately.* Stay current on Ford and Hyundai products, repair procedures, and manufacturer programs.* Support dealership goals by maintaining high customer satisfaction and retention.---### Qualifications### # THE RIGHT FIT### Experience Required* **Minimum one (1) year of Service Advisor experience in a franchise automotive dealership is required.*** Previous **sales experience or customer-facing experience is strongly preferred.*** Experience using **Xtime** and **Dealertrack** is a plus.### Customer Service Excellence* Proven ability to build relationships, earn customer trust, and create exceptional service experiences.* Professional communication skills with the ability to explain technical information in a customer-friendly manner.* Comfortable managing difficult conversations while maintaining a positive attitude.### Organization & Productivity* Strong multitasking, organization, and time management skills.* Ability to prioritize multiple repair orders in a fast-paced dealership environment.* Detail-oriented with accurate documentation and follow-through.### Automotive Knowledge* Understanding of automotive maintenance and repair processes.* Ability to confidently discuss maintenance recommendations, warranties, estimates, and repair timelines with customers.---# **Apply today and discover why talented Service Advisors choose to build their careers with Winner Automotive.**